Customer Service Representative

4 days ago


Fairfield, Ohio, United States The Cincinnati Insurance Companies Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as an Associate Customer Service Representative. In this role, you will play a critical part in delivering exceptional service to our policyholders and field representatives.

Key Responsibilities
  • Provide outstanding customer service through phone, email, and other communication channels
  • Process changes on existing insurance policies, including policy changes, conversions, reinstatements, and exchanges
  • Process trades, withdrawals, loans, electronic fund transfers, and registration changes on existing contracts
  • Communicate effectively with team members, internal customers, and management to coordinate case work and resolve processing issues
  • Participate and contribute to team meetings or special tasks and assignments
Requirements
  • High school education
  • One to two years of experience in a customer service-focused role
  • Effective critical thinking and problem-solving skills
  • Strong verbal and written communication skills
  • Commitment to driving an industry-leading customer service experience
  • Comfort navigating across multiple technology platforms
  • Ability to work effectively within a fast-paced team environment
  • Willingness to pursue continuing education, such as accredited insurance classes and exams (e.g., LOMA) and MAPS certification
About Us

The Cincinnati Insurance Companies is a relationship-based organization that values diversity and equal employment opportunity. We are committed to providing a supportive and inclusive work environment that fosters growth and development.

What We Offer
  • Competitive starting pay
  • Annual cash bonus and stock incentives based on company and individual performance
  • Opportunities for career growth and development
  • A supportive and inclusive work environment


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