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Intake Specialist

3 months ago

Orlando, United States Operation New Hope Inc. Full time

Operation New Hope is a nonprofit operating in Jacksonville, Orlando, St. Johns County, the Space Coast, and soon to open in the Tampa/St. Petersburg area. Our pre-release and post-release programs provide job training and placement, and comprehensive support services to people returning from incarceration and others who have been affected by the justice system with the goal of facilitating successful transitions back into the community. We motivate our clients to become productive, responsible citizens, and our programs help prevent recidivism, reduce the repeated costs of incarceration, and improve public safety. Our dedicated team supports the career opportunities, mental health, and overall stability of our clients to help them achieve self-sufficiency.

**Reports to**: Client Services Manager

**Essential Duties & Responsibilities**:

- Informs organizations, community partners and prospects about the Ready4Work Program.
- Completes an Intake Questionnaire.
- Completes data entry into ETO (the system of record).
- Continues follow-up on necessary documentation so that a prospect can start the program.
- Continues follow-up with the prospect until Orientation.
- Conducts background checks and validates the information provided by prospects.
- Be willing to assist with drug testing.
- Responsible for maintaining weekly and monthly metrics.
- Other duties as assigned.

**Qualifications / Experience / Education**
- HS Diploma or GED required. College degree preferred.
- 2-3 years customer service, clerical, or administrative experience.
- Experience working with marginalized or underserved populations preferred.
- Bilingual and able to read, write, and speak English and Spanish proficiently.
- Effective verbal and written communication skills.
- Must possess excellent interpersonal skills.
- Must be detail oriented.
- Comfortable using computers, running reports, and learning new software.
- Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Teams, and electronic client records.
- Collaboration, teamwork, and the ability to multi-task.
- Must have a valid driver's license, clean driving record, and reliable transportation.
- Must be able to clear a Level I Background check through the Florida Department of Corrections.
- Must be able to lift up to 15 lbs.

We offer a 35 hour work week and have a robust benefits package for our employees, including free medical, short-term disability, life insurance, and an employee discount program to name a few We primarily follow the Federal Holiday schedule (paid) and employees are eligible for paid time off after 90 days of employment. We were honored to be named a Top Workplace in Jacksonville in 2022

With over 20 years of experience in providing job readiness training and supportive services to people affected by the criminal justice system, Operation New Hope is a leader in the field. We have built our reputation and track record on the belief that we all deserve a second chance. Our Ready4Release, Ready4Work, and Ready4Success programs builds stronger communities by creating opportunities for people impacted by the criminal justice system to become productive, responsible citizens saving taxpayers millions of dollars by avoiding repeated high costs of incarceration, dramatically improving public safety and reuniting families.

Our work has been praised by the last four White House Administrations, as well as law enforcement officers, business leaders, and representatives at the federal, state, and local levels. Internationally, we have been recognized by House of Mandela as a model program. We expanded into the Space Coast in August of 2023, we are expanding into Tampa in 2024, and plan additional expansion throughout the State of Florida in the years to come.

We are close-knit community of passionate, like-minded professionals, who make life-changing opportunities possible every day—empowering individuals impacted by the criminal justice system to rebuild their lives and move beyond their pasts. We provide access to customized solutions for people to rebuild their lives—services and support not provided by the criminal justice system. We are honest, respectful, and forthright in our actions, adhering to the highest ethical standards. We listen and learn from each other and align ourselves with partners to leverage our collective capabilities in creating an inclusive environment. We are passionate about our mission, committed to our communities and work every day to earn their trust. We approach each opportunity with the belief that nothing is impossible, challenging everyone to make a difference.

Pay: $17.61 - $23.82 per hour

Expected hours: 35 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance

Schedule:

- Monday to Friday

**Educ