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Fleet Solutions General Manager

4 months ago

Phoenix, United States Caliber Collision Full time

Responsible for the overall operation of their center, including Risk Management, Teammate development, Client Metrics, production and administration. Maintaining company goals and standards for performance, growth and world class customer service.

**Responsibilities**
- Forecast goals and objectives for the Center and strive to meet them.
- Recruit, recognize and retain talented teammates. Monitor the performance of all Center staff and provide leadership and coaching as well as ensure that all employees have the required training for their position.
- Demonstrate a great ability to lead, develop, and inspire others to achieve success.
- Supervise the sales, overall production, and administration of the center.
- Ensure that every associate follows all Caliber standards, policies, and procedures.
- Responsible for overall team engagement, including effectively leading team engagement meetings and communicating center scoreboard.
- Periodically, review estimates to ensure accuracy and compliance with Company and Client guidelines.
- Monitor current financial performance metrics and review previous months financial metrics to identify opportunities and trends.
- Ensure DRP accounts are managed properly and update any changes or reviews are communicated to Regional staff
- Monitor the performance of each teammate and provide coaching through timely and specific feedback
- Ensure the center is qualified to meet the requirements of our OE/ Insurer and I-CAR partners
- Be responsible for the centers regulatory compliance, including hazmat regulations and documentation
- Demonstrate behaviors consistent with the Companys Vision, Mission and Values in all interactions with associates, customers, clients and vendors
- Establish and maintain good working relationships with other departments, insurance adjusters and customers to encourage repeat and referral business
- Comply with all Caliber safety rules, guidelines, standards. Create a culture of safety through good housekeeping and PPE usage.
- Other duties as assigned.

**Experience**
- HS or GED; Post-secondary education in collision repair preferred.
- Experience in auto repair industry or managing a team.
- At least 18 years of age.
- Valid Drivers License and are eligible for coverage under Calibers insurance policy (Not an excluded driver)
- Advanced understanding and knowledge of the repair process/procedures.
- Strong analytical and coordination capabilities, capable of effectively prioritizing and multi-tasking.
- Highly effective leadership skills including excellent communication skills and the ability to delegate and empower employees.
- Personable, friendly demeanor with a World Class customer service approach to internal and external customers.
- Maintains a well-groomed, professional appearance.