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Call Centre Representative

4 months ago

New York, United States Tech Connected Full time

**Job Location**: New York City

**Position**: Call Centre Representative

**About the Role**:
We are currently seeking motivated individuals to join our team as Call Centre Representatives in New York City. As a Call Centre Representative, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and addressing inquiries and concerns in a timely and professional manner.

**Key Responsibilities**:

- Answer incoming calls from customers and assist with inquiries, orders, and product information.
- Make outbound calls to follow up on customer inquiries, resolve issues, and gather feedback.
- Maintain accurate records of customer interactions and transactions in the company database.
- Identify and escalate priority issues to the appropriate department for resolution.
- Meet or exceed performance goals for call volume, response time, and customer satisfaction.

**Requirements**:

- Excellent communication skills, both verbal and written.
- Strong customer service orientation and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Previous experience in a call centre or customer service role preferred but not required.

**How to Apply**:
Pay: $19.00 - $23.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Paid time off
- Professional development assistance

Shift:

- Day shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person

Ability to Commute:

- New York, NY 10012 (preferred)

Work Location: In person