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Officer, Operations

4 months ago

Somerville, United States Brigham & Women's Hospital(BWH) Full time

**Officer, Operations**
- (3290933)

**_
GENERAL SUMMARY/ OVERVIEW STATEMENT:_**

Looking for an opportunity to have an impact on the lives of patients and families? Join the Brigham and Women’s Development team As we work together to support this world-class academic medical center and the hospital’s mission of a healthier world, we pride ourselves on being a passionate, mission-driven, community-minded organization supporting the philanthropic goals of the hospital.

Reporting to the Sr. Director, Staffing and Professional Development this position provides support to the Sr. Director and other senior staff of the Operations team at the Brigham & Women’s Hospital Development Office (BDO) in the areas of Human Resources (HR), Operations and Professional Development.

At the Brigham, we are building a diverse and inclusive community that encourages every employee to bring their authentic self to work. The Brigham and the Brigham Development Office is focused on equity and ensuring equal access to employment and advancement opportunities. We recognize the need for ongoing learning in this domain, and are committed to continuing this work, embracing the full spectrum of human diversity: race, gender, sexual orientation, religion, ethnicity, and national origin. We believe honoring all forms of human presence and expression enriches the Brigham community and enables us to understand and meet needs across our community more fully.

***BWH Development Office offers **excellent benefits**, competitive salaries, and a hybrid flexible work schedule**

**_ PRINCIPAL DUTIES AND RESPONSIBILITIES:_**

Applicant must have an operations background with a focus in HR and training administration. along with a strong customer service focus and excellent people skills. Must be able to effectively communicate and be a self-starter. Able to project manage and handle multiple projects simultaneously, managing and negotiating deadlines as needed. Regular responsibilities include:
**Recruiting**:

- Partner with Brigham HR team and Assembly Row Workplace Services on onboarding of new hires.
- Function as the Diversity, Equity, and Inclusion Advocate in the hiring process and represents the department at hiring events including Diversity focused programs.

**Onboarding**:

- Own all Operations on-boarding and off-boarding logistics, which includes using proprietary software tools, interfacing with Mass General Brigham (MGB) Workplace Services, as well as tracking and managing key onboarding deadlines.
- Proactively manage the Passport On-Boarding program, including scheduling and collaborating with presenters to ensure current and relevant content is maintained.

**Operations/Administration**:

- Act as the Workday administrator for the operations team.
- Alongside the Sr. Director, participate in the efficient and effective roll out of Workday scheduled to go live January 1, 2025
- Includes all current data updates to be transitioned to Workday.
- Provide coaching and training to managers and employees as appropriate.
- Produce actionable reports using Workday.
- Maintain existing Employee Data Excel Spreadsheets.
- Develop systems and processes as needed to simplify work and create efficiencies.
- Assist and provide guidance, as appropriate, in HR areas to the full and part-time Administration Associates
- Maintain operational systems for office management and personnel moves and related communications.
- Maintain and produce Organizational Charts using Visio.
- Produce a monthly Dashboard highlighting headcount, hiring, offboarding and training activities.
- Own job description and Performance Expectations (PE’s) administration, ensuring annual updated documents are on file, and hire/promotional related documents are current
- Organize and maintain confidential HR files i.e., supporting the common annual appraisal program as assigned, including tracking all materials, coordinating results with BWH central HR with the assistance of the Associate, Operations.
- Provide lead administrative support for the annual development office Shadow Day.

**Professional Development**:

- Working with Sr. Director Staffing and Professional Development support the Professional Development efforts working directly with the People and Organization Development (POD) team, EAP, vendors and MGB contracts team.
- Own the training schedule and related activities including training communications, scheduling, attendance tracking and, survey follow-up.
- Serve as the Operations expert in developing and managing surveys for training follow ups and other Operations inquiries.
- Maintain existing Employee Data Excel Spreadsheets.
- Develop systems and processes as needed to simplify work and create efficiencies.
- Assist and provide guidance, as appropriate, in HR areas to employees.

**Other**:

- Other duties as assigned.

**_
QUALIFICATIONS:_**_ _**
- BA/BS Degree required; with 2-4 years related operations experience preferably with 1-2 years