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Case Specialist
3 months ago
**Contract: 1+ year**
**Location: Houston, TX- Hybrid**
**Pay rate: W2 Hourly( Eligible for medical, dental & vision after 90 days)**
This position facilitates the resolution of customer complaints after a sale and is responsible for the timely and successful arbitration of vehicles between buyer and seller in accordance with Auction policies.
This position facilitates the resolution of customer complaints after a sale and is responsible for the timely and successful arbitration of vehicles between buyer and seller in accordance with Auction policies.
**Responsibilities**:
- Assure that VIN number, paperwork, and other vehicle identification is prepared and verified.
- Meet with customer and record complaint information.
- Perform data entry responsibilities for the department. Enter the arbitration into the AS400.
- Perform PSI calls and arbitration calls.
- Advise customer of Auction complaint policy and notify manager and/or Arbitrator.
- Organize complaints by a numbering system and write detailed complaint summary so that customer service personnel and mechanics understand the issue.
- Track sale day staffing.
- Coordinate internal and external lot communications.
- Comply with National Auto Auction Association (NAAA) guidelines.
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
- Perform other duties as assigned by management.
- May be required to work overtime (more than 40 hours per week) as business needs dictate.
**Job Type**: Contract
Pay: $17.00 - $18.00 per hour
**Benefits**:
- Dental insurance
- Health insurance
- Vision insurance
Experience level:
- 2 years
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Houston, TX