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Customer Service Banker

4 months ago

North End, United States BNZ Full time

**Ko mātou tēnei | This is Us**

Our role as the Bank of New Zealand is to help navigate New Zealand towards a better future, this means working in an energising environment built around our customers to help our communities prosper. This is an engaging & rewarding tūranga (role) with plenty of progression in a very diverse, experienced team. We are encouraged to utilise our generous annual leave we need and deserve, and our oranga (wellbeing) is a priority at BNZ - we look after each other and you can always bring your whole self to work. If you can imagine a better future, let's find a way

**Mō te Tūranga | About the Role**

We sat down with the Senior Partner of the branch (who you'd report to), and they let us know the following about the opportunity:
**What are 5 day to day tasks the person in this role will complete?**
- Engaging with customers in a warm and friendly manner.
- Processing customer transactional banking needs.
- Updating customers personal details and identification.
- Assisting with general product and service enquiries and recommending the solutions, adding value to help customers achieve their financial goals.
- Helping to educate our customers on our online platforms, tools and digital solutions.

Please note that you will start as a Banker 1 - Please see position description for details of responsibilities at this level.

**What is the most exciting thing about this opportunity?**

This is an awesome opportunity to grow your career in banking, be supported with career progression and growth, and work with a high performing team passionate about working together to deliver on great customer experience and outcomes.

**What attributes will this person have in order to be successful?**

No previous banking experience is necessary, we are keen to hear from those who enjoy being in a customer focused role and are passionate about a career with BNZ. If you can demonstrate previous customer service experience in some capacity, and a willingness to ako (learn), grow and even challenge the status quo, you'll thrive being a Banker with BNZ. In turn we have created an environment where your resilience, ambition, and ability to bring great energy to a fast-paced role is supported and rewarded. If you love the idea of a role where you can add value for our customers, make some great friends, whilst also achieving a qualification - this could be the role for you

**What is the team culture and environment like?**

We are a team of high performing and experienced individuals from different ethnic backgrounds who care for each other and make our work environment an enjoyable place for everyone. I truly believe you'll find New Zealand's friendliest and kindest tāngata (people) here, and you get to bring your whole self to work.

**Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand**

Applications for this vacancy close 3rd May 2024.