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IT Services Supervisor

3 months ago

Madison, United States State of Wisconsin Full time

**Introduction**:
**What We Offer**:This is an excellent opportunity to **develop a meaningful and rewarding career with ETF**. Our employees have access to an excellent comprehensive **benefit and compensation package**, including generous **paid time off so you can truly have work/life balance** If you have student loans and work full time in a public service job (like this one) you may be eligible for the **Public Service Loan Forgiveness** Program. To learn more about ETF’s total compensation package, please visit our **Total Rewards Calculator**

**Who We Are**: The **Department of Employee Trust Funds (ETF)** manages retirement, insurance, and other benefit programs for 650,000+ state and local government employees and retirees of the WRS. Our members are at the center of everything we do, and we're _committed_ to enhancing their well-being by delivering expert guidance, strong, sustainable benefit programs, and an exceptional customer experience. We're looking for talented people who are active learners that build strong collaborative customer relationships (whether internal or external) and recognize the value different perspectives and experiences bring to our organization.

**Where We're Located**: ETF is located in the **award-winning city of Madison**. Located just off University and Sheboygan Avenues, at 4822 Madison Yards Way, within walking distance to several parks, restaurants, and **Hilldale Shopping Center**.

**Position Summary**:
As the IT Services Supervisor, you will lead technology teams and ensure seamless operations of our IT services. You will help manage the IT budget, take part in strategic planning, and lead continuous improvement initiatives. Providing exceptional services and solutions to our customers will be your top priority. In this position you will get to serve on our leadership team and help drive our agency’s modernization efforts.

**For more information, please review the full position description**.**

**Salary Information**:
This position is in classification IS Supervisor 2 (pay schedule/range 70-02), with **an annual salary of $104,000 - $126,568, plus excellent benefits. **Pay for current and new state employees will be set in accordance with the Wisconsin State Compensation Plan in effect at the time of hire.

**Job Details**:
ETF offers hybrid remote/office work**. **If interested in remote work, this can be discussed in more detail during the interview process. The selected employee(s) must report to ETF’s office on the first day of employment. In addition, the employee may need to report to ETF on short notice as operational needs require.

ETF does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

A 12-month probationary is required.

The results from this recruitment may be used to fill future vacancies if they become available.

**Qualifications**:

- Leading IT teams in a service desk or other IT setting (examples of leadership include assigning work, training staff, providing feedback, serving as a lead worker, etc.)
- Developing **AND** **implementing IT processes
- Leading cross-functional teams comprised of various stakeholder groups and/or outside vendors
- Using IT Service Management (ITSM) frameworks such as ITIL
- Handling IT asset procurement and/or lifecycle monitoring
- Serving in a formal supervisory role (e.g., hiring, evaluating work and performance, handling discipline, etc.)
- Managing IT service desk tools (e.g., ticketing systems, remote desktop support tools, knowledge management systems, etc.)

**How To Apply**:
ETF is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. We provide reasonable accommodations to qualified applicants and employees with disabilities.

**Deadline to Apply**:
Application materials are due by **11:59 pm on Monday, May 13, 2024.