Program Manager

3 weeks ago

Philadelphia, United States greenpath, inc. Full time

**Program Manager**

Do friends and family consider you to be passionate about helping others and friendly? Are you a team player who brings a positive, high energy and fast-paced mindset to the table? Do you consider yourself to be a self-starter and have strong relationship management skills?

**This position might be for you**

The Program Manager partners with community partners and funders to ensure that quality services are continually enhanced to meet the emerging needs of communities served. This role leads the program development process and ensures services are exceeding benchmarks for program quality. facilitates the creation and documentation of processes that support delivery of quality financial counseling and educational programs. This person will facilitate the continuous improvement process, identify and replicate best practices, create quality assurance procedures, and ensure that data informs program management. This role partners with people leaders and program support team members across the organization to ensure organization-wide adherence to policies of funders and oversight authorities. This role will be responsible for processes, documentation and reporting that supports Clarifi programs that build financial sustainability and wealth in underserved communities.

**We Have**:

- A full-time, long-term position
- A generous benefits package
- A Monday - Friday schedule with some evenings and Saturdays as needed
- A Hybrid schedule. Eligibility to continue to work from home is based on employee’s ability to meet performance metrics
- Close-knit team that operates efficiently and with energy
- An opportunity to impact families positively by connecting them with services we provide
- Compensation: starting at $62,727 a year.

**You Have**:

- Experience in delivering or oversight for programs serving marginalized communities
- Experience with program evaluation and data management
- Experience managing program partnership relations with external stakeholders
- Bachelor’s degree preferred, in any related field
- Excellent written and interpersonal communication skills.
- Experience in taking initiative to develop and execute strategic plans which enhance intended impact and adjusting course as needed.
- Strong organizational and time management skills including the ability to prioritize deadlines and perform multiple tasks and projects simultaneously with limited supervision.
- Outcome driven with a strong client focus.
- Energetic, fun and interested in working in a fast-paced and collegial environment.

**Day to Day**:
**_ Partner Liaison_**
- Build and deepen relationships with funders and community partners connected to Clarifi programs
- Document and communicate the progress of programs with partners and discuss options for further development of the program
- Deliver periodic reporting as required and ensure continued financial support of the program by coordinating responses to proposals and reporting deadlines
- Identify the current and future needs of program partners and identify mechanisms to meet those needs within program processes

**_ Program Development & Evaluation_**
- Increase alignment of programs to community needs through evaluation and program development strategies
- Monitor progress towards program goals, both outputs and outcomes, and identify barriers to success.
- Lead internal communication that results in an alignment between functions and teams towards program objective including data, finance, and counseling
- Innovate to remove barriers to enrollment, outputs and outcomes metrics.
- Partner with service delivery team to build requisite materials and train staff to execute updated or new processes, or procedures.
- Identify new strategies and processes that document program impact and barriers to achievement to illustrate the lived experience of communities served

**_ Program Quality_**
- Establish, monitor and communicate changes in service delivery standards to ensure continuous improvement drives quality
- Maintain awareness of best practices and partner with people managers to identify training and development needs for team members
- Facilitate the successful resolution of quality issues required to successfully submit billing or facilitate audits
- Oversee client satisfaction surveys to identify program development or training needs
- Manage the client concerns resolution process and partner with people managers to make improvements to processes as required

**Compliance Leadership**
- Create and update processes and policy documentation for programs and services that drive successful compliance to all funder and oversight authority policies
- Act as primary point of contact to funder or oversight agencies
- Facilitate the process required to successfully pass program or process audits
- Ensure staff are appropriately certified for roles, partnering with people managers to schedule and complete trainings required (e.g. NFCC, HUD, NeighborWorks)

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