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Program Manager

1 month ago

Philadelphia, United States NBME Full time
Job DescriptionJob Description

POSITION OVERVIEW

NBME is seeking a Program Manager who, as a member of the Customer Success team, will collaborate with medical schools and health professions training programs, providing expertise and guidance in the effective utilization of assessment portfolios to drive improvements in student learning outcomes. The successful candidate will possess a deep understanding of one or more of the following: medical, STEM, or health professions education, assessment methodologies, and/or educational technology, as well as a proven track record of successful stakeholder engagement and sales. Candidates with at least 3 years of experience will be considered.

This role has been designated as primarily remote, meaning it requires little to no onsite attendance. While this role can be designated as remote, you are offered the flexibility to select if you prefer to work primarily remotely, hybrid, or onsite. We're open to considering candidates within 50 miles of our office location in Philadelphia, PA.

Diversity, Equity, and Inclusion Statement

At NBME ®, we continue to innovate and improve how we fulfill the evolving needs of the health care community. This commitment starts and ends with the people at NBME. By recruiting and empowering talented individuals from various disciplines and backgrounds, which includes professionals with diverse life experiences, abilities, and perspectives, NBME can take a well-informed, robust approach to advancing medical education and assessment for years to come. We also continue to focus on ensuring that our DEI work is impactful and ingrained in everything we do, including with our staff, workplace culture, products and services, the Philadelphia community and the broader medical education landscape.

RESPONSIBILITIES

  • Serve as a liaison between NBME and key stakeholders to ensure successful customer experience.
  • Perform account management and sales functions to drive customer satisfaction, business, and mission outcomes.
  • Collaborate effectively with NBME Outreach, Product Management, Marketing and Communications, Business Operations, and the Customer Services and Resource Center teams to identify and effectively meet customer needs spanning NBME's portfolio of products and services.
  • Create, maintain, and expand external relationships with domestic and international medical schools and other critical stakeholders and customer groups to help inform Product Management about current and future needs for services and products provided to medical schools.
  • Flexibility for travel to medical schools and conferences as needed (approximately 10% time)
  • Expected attendance at quarterly in-office workdays and other meetings/sessions as needed.

QUALIFICATIONS

Skills and Abilities

  • Excellent written and oral/presentational communication skills
  • Ability to support multiple projects on different timelines
  • Excellent organizational skills and attention to detail
  • Voice of the customer focus
  • Ability to work effectively and collaboratively with other team members
  • Capacity for creative problem-solving and the ability to anticipate project needs
  • Comfort with both ambiguity and change
  • Experience with MS Office applications; specifically, Microsoft Teams, Excel, Word, and PowerPoint. Salesforce/CRM experience is a plus.

Experience

  • Minimum 3 years of experience engaging with diverse customer stakeholder groups. Consultative sales or similar experience required
  • Minimum 3 years of experience using data to identify market needs, trends, and indicators to drive business activity and customer satisfaction.
  • Knowledge of assessment, assessment science research, and/or medical education is a plus.

Education

  • Bachelor's degree required; Master's preferred

About NBME:

NBME offers a versatile selection of high-quality assessments and educational services for students, professionals, educators, regulators and institutions dedicated to the evolving needs of medical education and health care. To ensure our assessments meet the highest standards of quality, stay relevant and align to the current curriculum in medical schools and training programs, we rely on a wide network of collaborators. These include the volunteers who help develop our exam questions, the committees and panels who represent various groups within the medical education community, external researchers and health profession organizations.

We are committed to meeting the needs of educators and learners globally with assessment products and expert services such as NBME® Subject Examinations, Customized Assessment Services, Self-Assessments, the International Foundations of Medicine® Program and Item Writing Workshops. Together with the Federation of State Medical Boards, NBME develops and manages the United States Medical Licensing Examination®, which measures the ability to apply knowledge and skills that form the basis of safe and effective patient care. Our Competency-based Assessment unit is focused on new methods as well as the optimization of assessment in the workplace and education.

As a result of leadership in ongoing research, innovative measurement practices and the exploration of forward-thinking assessment modalities and improvements, NBME advances assessment science. Our grant and funding opportunities further support this dedication to medical education and assessment science. We help develop the next generation of assessment professionals through our Summer Psychometric Internship Program. Through the Stemmler Fund, Strategic Educators Enhancement Fund and Latin America Grants Program, researchers and educators can continue to improve the assessment of health care professionals around the world.

NBME views diversity, equity and inclusion (DEI) as foundational and enduring to our strategy and vision. We continue to focus on ensuring that our DEI work is impactful and ingrained in everything we do, including with our staff, culture, products and services, the Philadelphia community and the broader medical education landscape. Our commitment manifests in our hiring and staff development, recruitment for committees, grants programs, design and review of our assessments, and involvement in our local and national communities.

Learn more about NBME at NBME.org.

The NBME offers competitive salaries, excellent benefits, and a rewarding work environment. Excellent Benefits include: Healthcare, Dental, Prescription, and Vision plans; 401(k) w/match, Tuition Reimbursement Plan, Commuter Benefit: Public Transit or Parking options. Remote Friendly Workplace.

NBME is an equal-opportunity employer as defined by the EEOC.



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