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Project Coordinator

3 months ago

Phoenix, United States Install Partners Full time

**About us**

We are professional, agile, innovative and our goal is to Provide superior customer service from start of a project to the finish line.

Our work environment includes:

- Casual work attire
- Growth opportunities
- Support from a great management team

**Job Overview**:
**The Customer Experience Coordinator l (CEC) position **provides a relentless service level to our customer base. This position acts as the conduit from the time a project is sold until product arrives and we are prepared to provide a superior level of service to our customers.

**Responsibilities**:

- Must be able to work independently, self-motivating, self-sufficient
- Must be detail oriented and have a passion for accuracy and operating with integrity
- Must possess a strong soft skill set with a glaring ability to diffuse customer situations
- Establish a cadence of project review to the company standard and timelines
- Audit of assigned project assessments vs product and labor sold to customer, share discrepancies
- Establish relationships both internal and external with peers/leadership, sharing opportunities
- Monitor product arrival, overcommunication of any delays to all necessary parties
- Maintain written and verbal communication at a molecular level both internal and external
- Ensure high quality, timely responses to Sr. Leadership, field, and administrative departments.
- Specialized knowledge of all business groups within Install Partners
- Coordinate project activities and ensure all tasks are completed on time
- Collaborate with project managers, subcontractors, and vendors to facilitate project progress.
- Utilize CRM software to track project milestones.
- Manage project documentation and maintain accurate records for reference.

**Qualifications**:

- Experience with data entry.
- Order Reconciliation
- Strong time management skills to prioritize tasks effectively.
- Excellent communication skills to interact with team members and external partners effectively.

Pay: $38,000.00 - $42,500.00 per year

**Benefits**:

- 401(k)
- 401(k) 4% Match
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Experience level:

- 2 years

Schedule:

- 8 hour shift
- Monday to Friday

Application Question(s):

- Do you live near the Phoenix metro area in AZ?
- Salary of $38k - $42,500 is listed as starting pay, depending on your experience. Are you ok with this?
- You will be required to train with a manager who also lives in the Phoenix-metro area for up to 3 weeks prior to going fully remote. Are you able to commit to this?

**Experience**:

- Project coordination: 2 years (preferred)

**Location**:

- Phoenix, AZ (required)

Work Location: Remote