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Direct Customer Service Associate

4 months ago

Silver Spring, United States The One Percent Inc. Full time

We're a company built on passion, performance, innovation, and growth. We work with various clients in the region, focusing on building strong relationships between clients and their customers through personalized approaches. Our Direct Customer Service Associates are trained to help businesses achieve their goals by enhancing their product messaging and customer acquisition.

Internally, we prioritize the development of our Direct Customer Service Associates, fostering innovation and promoting advancement from entry-level to leadership roles. We're looking for self-motivated individuals who want to learn, improve, and become valuable partners to our clients and customers. If this excites you, consider joining our Direct Customer Service Associate team

**Direct Customer Service Associate Responsibilities**:

- Interact with customers daily to handle enrollment requests, service upgrades, contract renewals, and inquiries to ensure high customer acquisition and retention.
- Gain extensive knowledge of our clients' products and services to educate customers, answer questions, and provide tailored solutions.
- Collaborate with fellow Customer Service Associates to develop effective strategies for team success and client profitability.
- Customize product packages based on customer needs using insights from colleagues.
- Assist entry-level sales professionals in identifying additional opportunities for our clients while maintaining a compassionate demeanor.
- Communicate with upper management and the compliance team to ensure proper protocols are followed when working with customers and clients.

**Direct Customer Service Associate Requirements**:

- At least 1 year of customer service or sales experience; prior experience in hospitality, retail sales, or related fields is a plus.
- Team player with a competitive spirit and goal-driven mindset.
- Excellent communication skills with clients, customers, and colleagues.
- Solution-oriented mindset, adaptable to changing customer and business needs.
- Maintain a positive attitude and strong people skills, even when facing customer challenges and specific targets.

Pay: $43,508.88 - $52,397.79 per year

Compensation package:

- Bonus opportunities
- Commission pay
- Uncapped commission

Schedule:

- 8 hour shift
- Day shift

Travel requirement:

- Travel

Ability to Relocate:

- Silver Spring, MD: Relocate before starting work (required)

Work Location: In person