Customer Service Representative

5 days ago


Silver Spring, Maryland, United States Stratton Amenities Full time
Job Opportunity at Stratton Amenities

Job Summary:

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Stratton Amenities. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our residents and guests, ensuring a seamless and luxurious experience.

Key Responsibilities:

  • Guest Service Excellence: Greet and direct residents and visitors with a friendly and positive attitude, exceeding their expectations by providing anticipatory service.
  • Relationship Building: Build and maintain strong relationships with residents, vendors, and contractors, ensuring a high level of satisfaction and loyalty.
  • Confidentiality and Security: Maintain confidentiality of residents and ensure the security and safety of the property, monitoring access and surveillance cameras as needed.
  • Communication and Organization: Maintain professional telephone etiquette and message delivery, accurately logging guest packages and performing package inventory audits.

Requirements:

  • Experience: Extensive experience in the hospitality industry, with a proven track record of guest service excellence.
  • Skills: Excellent written and oral communication skills, polite and professional conduct, and excellent interpersonal skills.
  • Education and Training: Background in customer service, guest services, hospitality, or retail, with a strong drive and commitment to exceeding residents' expectations.

About Stratton Amenities:

We are a leading provider of luxury concierge services for upscale apartments and condominiums, committed to creating the most hospitable experience for our associates, residents, and clients. We believe in fostering connections in a culture of service and are an equal opportunity employer.



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