Customer Service Team Lead

1 month ago


Silver Spring, Maryland, United States Floor & Decor Full time
Customer Service Supervisor Role at Floor & Decor

Floor & Decor is seeking a Customer Service Supervisor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.

Key Responsibilities:
  • Provide direction to customer service associates to ensure a high level of customer service
  • Demonstrate a thorough understanding and compliance of customer service-related standard operating procedures
  • Process customer transactions at checkout
  • Process customer refunds and exchanges
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

Floor & Decor is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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