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Honda Service Manager
3 months ago
**Service Manager**
- The Service Manager Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Salary Compensation of between $62,000-$72,000 plus commission.
What We’re Looking For
Are you looking for the next step in your career? Honda of El Cajon is seeking a Service Manager to take our Service Department to the next level.
What We Offer:
- A great pay plan
- Ongoing professional training
- Pay every Two weeks
- Flexible scheduling
- Medical, Dental & Vision
- 401(k) Retirement
- Paid Vacation
**Responsibilities**:
- Assist customers in servicing, repairing and explaining each service need.
- Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
- Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
- Keeps abreast of new products, features, accessories and attend product training as required.
- Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
- Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
- Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
- Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.
Qualifications:
- Strong focus on providing excellent customer service.
- A high school diploma is required.
- Automotive Service Management / Dealership Experience : 5 years
- Clean and valid Driver's License
