Spanish Bilingual Call Center Representative

4 weeks ago


Tempe, United States Celerion Full time

**Spoken Spanish-English bilingual fluency is required in our Call Center.** In this role, you will answer inbound calls from members of the public interested in participating in our Phase 1 clinical drug trials. You will screen callers for study eligibility, and then collect and enter personal data for those eligible to participate. You will also make outbound calls to schedule appointments, as needed.

This is a **benefitted** role which works 30+ hours per week. The Call Center operates Monday-Saturday.

**Requirements**:

- High school diploma or GED
- Minimum 1 year of prior call center experience is required
- ** Bilingual Spanish-English fluency is required**:

- Prior data entry experience is required
- Must be 18 years of age
- Must demonstrate excellent communication and customer service skills

**Please Note**:

- Initial training occurs for 4-6 weeks during shifts scheduled 9AM-3PM.
- Once training concludes, the regular work schedule is 30+ hours per week, for shifts occurring 12PM-8PM (40hrs/wk) or 2PM-8PM (30hrs/wk).
- Training is onsite at our Screening Center in Tempe, AZ.
- ** Work may shift to home-based (within in the Phoenix, AZ metro area) after good performance post-training.



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