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Bilingual Customer Service Representative

2 months ago

Tempe, United States Consumer Cellular Full time

Bilingual Customer Service Representative - Tempe, AZ (240170)

**Who We Are**
Consumer Cellular is proud of our Company culture based on a foundation of happy employees, focusing on doing the right things and ultimately enjoying what we do and who we do it for. Over the past two decades, we have been laser focused on creating an experience for customers that leaves them feeling like part of the family. We combine exceptional customer support with the best products and service to provide unmatched value. We measure our success by the customers, employees and communities we impact.

Part of taking care of our employees includes investing in their present and future. Consumer Cellular subsidizes medical benefits at 93% of the premiums, offers competitive pay and earning opportunities and discounted cell service options. We know that preparing for the future matters and we offer a 6% match on 401k, tuition assistance and training and development for future career growth. **Just when you thought it could not get any better we offer a base salary of at least $17 an hour plus a bilingual differential for a starting wage of $18/hour. We also offer differentials for working after 5pm and on weekends with additional opportunities to add even more to your bi-weekly paycheck.**

**What You will Do**
- **Customer Advocate** - You are the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in and we know that you can be part of that solution. On average you will take about 30 calls from our customers across the country. This is the perfect opportunity for you to build connections, build trust and create a differentiated experience.
- **Difference Maker** -You will be the difference maker when it comes to how you explain cellular phones, billing, or general questions that our customers have. What some understand about phones, others might not so it is about taking the time to explain technology in a way that resonates with non-technology users.
- **Mission Focused** - we are wildly passionate about taking great care of our customers and this means that our employees are present, ready, and best prepared to take great care of customers. We all know how it feels to sit on hold, the music is the worst, we do not want to be that Company. Being on time for all shifts is how we can take great care of customers.
- **Team Player** - We win, we celebrate, we laugh, we cry, we appreciate and respect each other as professionals, teammates, and the secret sauce to Consumer Cellular. This means we work collaboratively and appreciate each others’ differences, strengths, and talents.

**What Skills You Need (Do not worry we train the rest)**
- **Right Attitude** - Come prepared with an attitude focused on learning, creating great experiences and receiving feedback in a positive way.
- **Experience** - High school diploma or equivalency is required. We also require at least 1 year of customer service experience.
- **Office Computer Skills** - You will need to come with basic computer skills (general typing, data entry and basic computer operation).
- **Communication** - While the ability to communicate professionally and politely is required, we have customers who need effective communication in both Spanish and English. The ability to communicate, verbal and written, in both Spanish and English is **required**. (The ability to successfully pass a fluency test is required to be considered for the Bilingual opportunity).

**Physical Demands & Work Environment**
The physical demands in the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The noise level in the work environment is usually moderate.

**Disclaimer**
The above statements are intended to describe the general nature and level of work performed and are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel assigned to this job. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

**About Consumer Cellular**

**Pre-employment background check and drug screen is required.**

Primary Location: United States-Arizona-Tempe

Job: Customer Service

Job Posting: May 2, 2024

Unposting Date: Jun 1, 2024