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Call Center Customer Service Representative

2 months ago

Tempe, United States Wolfgang’s Cooling Heating & Plumbing Full time

**Summary**:
At Wolfgangs Cooling, Heating & Plumbing we are looking for the right individual to add to our growing team Our focus is our customers and our culture. We truly believe those go hand in hand If you are customer focused, have a positive attitude, think outside the box, self-starter, and able to multitask in a fast-paced environment this is the place for you

**Duties and Responsibilities include**:

- Manage inbound and outbound customer calls in a timely manner.
- Identify customers’ needs and wants, give your best to clarify information.
- Research every issue and provide solutions to them.
- Recognize opportunities to upsell our products and services.
- Maintain accurate customer record data.
- When assigned, attend educational seminars.
- Build strong relationships with customers.
- Follow our customer engagement strategy.
- Back up Dispatchers when necessary

**Schedule**:
Winter Hours: Our call center is open from 7:00am to 5:00 pm, Monday through Friday. Saturday 7:00am to 4:00pm. Customer Service Representatives will be scheduled 40 hours/week.

Summer Hours: Our call center is open from 7:00am to 6:00 pm, Monday through Friday. Saturday 7:00am to 4:00pm. Customer Service Representatives will be scheduled 40 hours/week.

**Requirements**:

- Minimum 1 year Call Center Inbound / Outbound Sales experience preferred.
- Appointment scheduling experience is preferred.
- 1-year Working in HVAC, Plumbing, and Electrical environment, residential service industry experience preferred.
- Bi-Lingual English / Spanish is a plus.
- Strong Knowledge of Excel & MS Office programs
- Must be Outgoing, Friendly, Energetic
- Be Team-oriented as well as being able to work independently.
- Problem solver with exceptional customer service skills
- Ability to multi-task, prioritize, and manage time effectively.
- Good organizational skills and attention to detail
- Abide by and meet all attendance guidelines.
- Strong verbal and written communication skills
- Problem solver with exceptional customer service skills
- Experience with handling escalated calls is a plus.
- Knowledge of Service Titan Operating system is a plus

**It’s more than just a job, you’ll also be getting**:

- Competitive Health Insurance and optional voluntary coverage.
- Company Matching 401k plans.
- Paid PTO and Holidays.
- Growing Opportunities within the company

**About Wolfgangs Cooling, Heating & Plumbing**:
For over 20 years, Wolfgangs has operated on the principle of providing customers in the Phoenix Metropolitan and the Quad Cities with the finest customer service and the best HVAC, plumbing and indoor air quality products and installations. We place a high value on providing honest options and customized solutions for comfort and indoor air quality needs. We believe in our workmanship enough to back it up with a 100% satisfaction guarantee—so when you call on us, you can feel certain our team will get the job done right. That’s why our motto is “Kick back and relax. We’ll keep you cool.”

**Disclaimer**:
All applicants are required to pass background, drug screening and MVR.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Pay: $19.00 - $21.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Shift:

- Day shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person

Shift availability:

- Day Shift (required)
- Night Shift (required)

Ability to Relocate:

- Tempe, AZ: Relocate before starting work (required)

Work Location: In person