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Inbound Call Center Customer Service Representative
4 months ago
**Role Overview: Inbound Customer Service Representative**
Empire Covers is looking for an experienced agent to join our customer service team. Our expanding team is a group of energetic, friendly, problem solvers whom work together to help the customer, drive sales and determine how we can consistently improve in a rapidly growing market. If you are computer savvy, sales driven and customer service oriented; this is a job for you
**Role Responsibilities**:
- Assisting customers in placing orders over the phone
- Assist in day-to-day customer service tasks including, but not limited to:
- Order submission to our warehouse
- Processing return or exchange requests
- Conduct product research and reporting
- Other duties as assigned
**Job Qualifications**:
- Must have sales experience and strong natural sales ability
- Excellent verbal and written communication skills
- Experience using Microsoft Office (Excel, Word, Outlook)
- Outgoing and friendly personality
- Highly organized and an ability to multi-task
- Experience working in a fast-paced environment
- **Bilingual a plus**: _Actively looking for Spanish and French speakers_
- Past call center experience a plus
**Compensation**:Competitive pay based on skills and experience level ** Full benefits offered to Full Time Employees (medical, dental, 401k)
- Flexible and rotating work schedules
Pay: $16.00 - $17.00 per hour
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Experience level:
- 1 year
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Call center
- In-person
Application Question(s):
- Are you fluent in another language that you would like us to know about?
**Education**:
- High school or equivalent (required)
Work Location: In person
