Customer Service Representative for Healthcare
1 week ago
Role Overview
The position serves as the primary liaison for both internal and external stakeholders, ensuring streamlined access to healthcare professionals, staff, patients, and various services. This role involves managing intricate scheduling requests through multiple communication channels while adhering to established protocols and verification systems.
Key Responsibilities
- Facilitate effective communication with physicians and team members using EPIC on a daily basis.
- Provide timely and relevant information while processing requests based on urgency as outlined in scheduling guidelines.
- Maintain compliance and uphold the integrity of the scheduling process.
Qualifications
Education:
- High School Diploma or Equivalent (Required)
- Bachelor's Degree in Marketing, Communications, or Healthcare (Preferred)
Experience:
- Minimum of 2 years in a customer service role (Required)
- Experience in a healthcare setting or call center environment (Preferred)
- Familiarity with scheduling in a physician office or radiology context (Preferred)
- Knowledge of Electronic Medical Record Systems (EMR) (Preferred)
- Ability to communicate in Spanish or other languages (Bilingual) (Preferred)
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