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Member Service Representative

2 months ago

Jenkintown, Pennsylvania, United States TruMark Financial Full time
Job Title: Member Service Representative

TruMark Financial Credit Union is seeking a highly skilled and motivated Member Service Representative to join our team. As a key member of our branch operations team, you will be responsible for delivering exceptional member service and support to our valued customers.

Key Responsibilities:
  • Provide personalized service to members, addressing their needs and concerns in a timely and professional manner.
  • Effectively communicate with members, employees, and other stakeholders to ensure seamless service delivery.
  • Process transactions, including deposits, withdrawals, and loan applications, while maintaining accuracy and attention to detail.
  • Stay up-to-date on credit union products and services, making recommendations to members as needed.
  • Collaborate with colleagues to achieve sales and service goals, promoting a positive and productive work environment.
  • Participate in ongoing training and development to enhance skills and knowledge, staying current with industry trends and best practices.
Requirements:
  • High school diploma or equivalent required; continuing education preferred.
  • Minimum 1 year of branch or equivalent experience in a financial institution.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic knowledge of MS Office and ability to learn credit union software systems.
What We Offer:
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.
  • The chance to make a real difference in the lives of our members.

TruMark Financial Credit Union is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional member service.