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Call Center Specialist

3 months ago

Jenkintown, United States Temple Health – Temple University Health System Full time

Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handles complex scheduling requests through various channels while utilizing numerous protocols and verification portals simultaneously. Communicates via EPIC to physicians and staff on a daily basis. Provides appropriate and relevant information and facilitates requests within the designated timeframes based on urgency as defined per scheduling protocol. Assures compliance and integrity.


Education

High School Diploma or Equivalent (Required)

Bachelors Degree : in Marketing, Communications or Healthcare. (Preferred)


Experience

2 Years experience in customer service. (Required)

General Experience in a physician practice or call center environment (Preferred)

General Experience and prior knowledge in scheduling for physician office or radiology (Preferred)

General Experience and knowledge working in an Electric Medical Record System (EMR) (Preferred)

General Experience communicating in Spanish or other languages (Bilingual) (Preferred)