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Tier 2 Bdc Advisor Representative

4 months ago

Arlington Heights, United States Arlington Heights Chrysler Jeep Dodge Ram Full time

The Ed Napleton Automotive Group is looking for our next **Tier 2** **BDC/Advisor Representative**. This is an exciting opportunity in a growing, fast-paced industry. Located at *DEALERSHIP NAME*, the **BDC** **Representative** is responsible for handling internet inquiries and phone leads to generate appointments for the dealership sales departments.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently the tenth largest automotive group in the country, providing incredible growth opportunity.

**What We Offer**:

- Aggressive compensation plans
- Family Owned and Operated - 90+ years in business
- Medical, Dental, and Vision Insurance
- 401K and additional benefits
- Accrued Vacation Time
- Paid Training
- Discounts on products, services, and vehicles
- Growth Opportunities

**Responsibilities**:

- Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction
- Schedule sales appointments and reschedule no show customers
- Contact customers based on current marketing incentives
- Follow up with existing and potential customers to generate leads and close sales
- Follow up in a manner that results in the customer visiting the dealership
- Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
- Work with customers to ensure we meet and address all vehicle service needs
- Advise customers with full transparency of cost and time estimates
- Communicate with technicians, parts and advisors to ensure timely completion of work
- Utilize cutting edge fixed operations technology

**Job Requirements**:

- Excellent computer skills required.
- Knowledgeable to call center environment.
- Automotive experience and knowledge required.
- Able to communicate persuasively with customers to set appointments.
- Willingness to undergo a background check in accordance with local law/regulations
- 18+ years of age or older to comply with the company driving policy
- We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws_