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Computer Systems Analyst

4 months ago

Hanscom AFB, United States Sedona Technologies Government Services Full time

**Responsibilities**:

- Host Based Security System (HBSS)
- Implement software patches and security fixes when it cannot be done using enterprise MECM
- Conduct troubleshooting and repairs over the phone, Teams, remotely utilizing Dameware, and desk-side.
- Deliver quality timely customer service while also meeting contract threshold metrics for phone and ticket resolutions.
- Periodically review processes, procedures, and client configurations for completeness, effectiveness and compliance with information assurance polices and DISA STIGs
- Analyze ACAS vulnerability scan reports, deploy software upgrades and patches to mitigate identified vulnerabilities.
- **Skills**:

- Strong knowledge of Windows Desktop Operating Systems (Windows 10/11)
- Working knowledge of Microsoft Active Directory
- Working knowledge of Microsoft Office Products, (O365/2016), Teams, Outlook and Excel.
- Ability to resolve issues quickly and efficiently to comply with metric requirements.
- Proficient with computer, network, and server hardware
- Strong customer service skills
- Strong written and verbal communication skills
- Ability to work in a team environment
- General Knowledge of the following systems and tools: HBSS, ACAS, and ARAD
- Knowledge of PowerShell and the ability to write custom scripts.
- Knowledge of PowerShell and the ability to write custom scripts.
- Understanding of help desk ticketing tools (e.g., Remedy, Service Now, etc.).
- Keen attention to detail.
- **Education / Certifications**:

- Secret level DoD security clearance required
- Security+ certification
- Associate degree plus 1+ year experience (degree may be substituted for additional 2 years of experience)

**Job Types**: Full-time, Contract

Pay: $80,000.00 - $83,763.34 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance

Schedule:

- 8 hour shift

Ability to Relocate:

- Hanscom Afb, MA 01731: Relocate before starting work (required)

Work Location: Hybrid remote in Hanscom Afb, MA 01731