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Software Support Specialist

3 months ago


Charlottesville, United States Premium Service Brands Full time

**Benefits**:

- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Dental insurance
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance

As our Software Support Specialist you will be responsible for providing a positive, colleague-focused support experience through remote communication and administration. You operate with a sense of urgency resolving issues. You thrive in a collaborative team environment and love to solve problems, especially when it comes to navigating system integrations and building efficient processes.

**WHAT WE OFFER**
- Unlimited PTO after 90 days of employment
- Paid holidays
- Paid parental leave
- Access to a diverse group of mentors
- Health, dental and vision insurance
- 401K (including matching)
- Free lunch two days per week

**WHAT YOU’LL DO**
- Install, configure, and maintain computer systems and peripherals
- Act as a positive brand ambassador and liaison.
- Collaborate with other members of the Operations team to implement new technologies and solutions
- Provide training and documentation to end-users as needed Drive continuous improvement methodology

**WHAT WE’RE LOOKING FOR**
- Experience with ServiceTitan preferred but not required
- Ability to solve problems in stressful situations
- Strong communication skills
- Ability to explain technical concepts to inexperienced or non-technical users
- Exceptional attention to detail
- Ability to prioritize multiple objectives and projects
- Team player with an entrepreneurial spirit - independent, self-motivated, adaptable, and multi-task in a fast-paced environment
- Positive “go-getter” attitude Ability to think critically and execute tasks accurately and efficiently

**OUR CULTURE**
- Energized, passionate and committed culture that thrives on building community and team
- Opportunity to grow with an organization that values employee contributions and hard work
- Build and foster meaningful relationships internal and external to the organization
- See your work make an impact and enable small business owners to be successful
- Start-up vibe & culture designed to develop a rewarding career with growth opportunities
- Provide expertise and strategies for future growth of the organization