Billing Customer Service Representative

3 days ago

Whitehouse Station, United States Chubb Full time

As a customer service professiona **l **at Chubb, you'll be the first point of contact for our customers, answering billing questions, taking payments, assisting with portal login and navigation, and handling general inquiries. We provide extensive initial and ongoing training on Chubb products and systems, so you can become a Champion of Service. Our company places a strong emphasis on professional and personal development, and we cultivate a culture of diversity and inclusion. Plus, at Chubb, you'll have plenty of opportunities for career growth.

If you're interested in growing your career with a company that values you, training you, and promoting from within, let's talk

**Responsibilities**:

- Analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
- Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations
- Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products
- Maintain set level of productivity, service, and quality standards within a fast-paced, high-volume call center
- Work collaboratively with team members, and business partners to provide a quality experience for our agents
- Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
- Complete additional tasks and other projects/duties as assigned

**Qualifications**:

- College degree or currently pursuing is a plus
- Minimum of high school diploma or equivalent
- Experience in a high-volume contact center with a strong focus on superior service is a plus
- Proficient in basic mathematics (addition, subtraction, division, multiplication, percentages)
- Track record of success in managing competing demands, problem solving and strong decision making
- Effective service focused communication skills, both verbal and written
- Professionalism, ownership and a high regard for accuracy and best-in-class service
- Ongoing desire for professional and personal development

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

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