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Billing Customer Service Representative
4 months ago
As a customer service professiona **l **at Chubb, you'll be the first point of contact for our customers, answering billing questions, taking payments, assisting with portal login and navigation, and handling general inquiries. We provide extensive initial and ongoing training on Chubb products and systems, so you can become a Champion of Service. Our company places a strong emphasis on professional and personal development, and we cultivate a culture of diversity and inclusion. Plus, at Chubb, you'll have plenty of opportunities for career growth.
If you're interested in growing your career with a company that values you, training you, and promoting from within, let's talk
**Responsibilities**:
- Analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
- Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations
- Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products
- Maintain set level of productivity, service, and quality standards within a fast-paced, high-volume call center
- Work collaboratively with team members, and business partners to provide a quality experience for our agents
- Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
- Complete additional tasks and other projects/duties as assigned
