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Customer Service Representative, Prs
4 months ago
We’re looking for **Customer Service Representatives **to deliver best-in-class service in our fast-paced call centers at the following locations:
- Whitehouse Station, NJ
- Bethlehem, PA
- O’Fallon, MO
- Phoenix, AZ
If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion, and offers plenty of growth opportunities, let’s talk
**Responsibilities**:
- Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
- On average, our representatives are responsible for **40-50 calls **per day
- Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage
- Responsible for cross selling coverage to round out accounts
- Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner
- Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
- Ability to learn the basic concepts of personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
- Work collaboratively with team members, and business partners to provide a quality experience for our agents
- Ability to work 40 hours a week on scheduled shift between the hour 8am-8pm EST; work overtime as needed
- Complete additional tasks and other projects/duties as assigned
