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Community Manager

3 months ago

Corona, United States Bravo Worx Full time

Onsite manager Needed for Senior Property ---MUST have 2- years in property management.
*Great for Assistant to go into Manager role*

Leading the overall administration, compliance, and maintenance of the property, while striving to maintain 100% occupancy. Must assume proactive behavior and measures to properly represent the Company and build relationships in the community. Community Manager reports to the Regional Supervisor. Manager directs and supervises a minimum of 3 on-site personnel and/or temporary resources.

*RESPONSIBILITIES*
Ensure resident files are maintained in accordance with Compliance and Property Management policies and regulations.
Review and approve all resident notices; including all legal notices to prepare and post to residents
- Attend all UD (unlawful detainers) and any court appearance as a representative to the property.
Comply with all aspects of Fair Housing and Harassment Awareness training and protocols in performance of all tasks and assignments. Must complete Fair Housing and Workplace harassment course first 90days.

*PROPERTY OPERATIONS*
Handle marketing and advertising for vacancies
Maintain high occupancy levels to keeping informed of market conditions, understanding competitive pricing, utilizing appropriate marketing resources, demonstrating the value in our communities to prospective and current residents, and ensuring all interactions are distilled through the principle of service.
Define expose to thresholds and lease expiration goals in consideration of emergent comps and lead traffic seasonality. This includes updating market surveys monthly and visiting in person comps when needed
Ensure that all appropriate notices are remitted to residents in a timely manner and are completed and served within the requirements set forth in the lease.
Visually inspect grounds, buildings and apartment units on a regular basis between inspections.
Manage office supply inventory and work closely with Resident Services to ensure maintenance supplies are purchased in a timely manner and in accordance with the approved budget.
Work cohesively with resident services staff to ensure vacancies turn times are met in accordance with company policy.
Ensure work orders are processed in Resman within established timelines.
NOTE---Resman software. However, if you have Yardi or any property management software experience we will train right person on Resman.

*FINANCIAL*
Accurately account for and balance petty cash in accordance with company policies and procedures.
Prepare deposits for banking and posts resident payments into Resman within timelines established by management.
Approving of account receivables and ensuring all damages are charged to the residents ledger to collect -work with property accountant to do necessary steps
Keeps resident ledgers accurate and works diligently with accounting to resolve any errors. COLLECT outstanding balances including RUBS (water/trash and sewer) bills per household.*HUMAN RESOURCES*
Manages a team of employees in the roles of Assistant Community Manager, Maintenance Technician and Porter.
Train and be responsible for work performed by all staff members under his/her direction.
Provide training and support where needed

*RESIDENT PROGRAMS*
Designs, implements and manages appropriate resident programs and is responsible for their on-going success.
Resident retention, willing to set up and assist when needed for activities for residents in and around rec room/club house
Lite clean up and well-kept office and great organization skills
Community Relations
Manage ongoing positive relationships with all City staff and other local representatives and social service providers. HUD voucher Knowledge

*EXPERIENCE*
Minimum of 2 years' experience in conventional property management
Minimum of 2 years' or more in a leadership role overseeing other employees
Minimum 2 years' working in a customer service environment
Minimum 2 years’ Supervisory experience
Minimum of a high school education or equivalent
Spanish speaking a plus
Preferably experience with Seniors
Proficient in English language in verbal and written communications and in writing reports
Computer literacy in Outlook, Word, Excel and the Internet
Must possess a valid Driver License and automobile insurance to operate vehicles for company business

*ESSENTIAL SKILLS*
Excellent customer service skills and ability to be flexible, a team player and interface professionally with all levels of internal and external customers
The ability to hold the residents and employees accountable without being hostile
Clear communication both written and oral including diplomacy and discretion
Must have a strong work ethic and positive attitude
Must be able to stand and walk, bend, go up and down stairs—walk property daily
Relate to others beyond giving and receiving instructions
Handle high stress situations effectively
Exhibit strong leadership skills
The ability to both prioritize and delegate as needed
MUST PAS