Vip Account Associate, Sports

3 weeks ago

New York, United States BetMGM LLC Full time

**VIP Account Associate, Sports**
- New York_

**About Us**

We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.

We were recognized as one of Glassdoor’s “Best Places to Work”.

**About the Role**

As a VIP Account Associate, you will provide assistance to our valued players through various communication channels to maintain long-term customer loyalty. With responsibility for a defined segmentation of players, you will be tasked with achieving company objectives through effective telemarketing and customer relations. This will involve assisting players throughout their activity journey, providing a direct point of contact for any service-related items.

**Responsibilities**
- Supporting campaigns to help improve customer experience on the site
- Offer service to players, including but not limited to help solve problems, answer queries, support ongoing promotions
- Liaise with different departments to implement solutions to customer issues
- Thorough understanding of existing products, services and initiatives available on the BetMGM platform
- Ensure compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively
- Fully comply with and uphold company expectations including policies, procedures, department goals and business strategy
- Conducts themselves with the highest level of integrity and honesty

**Essential Functions**
- Must be able to stand, sit, and operate computers and other technological devices for extended periods of time.

**Qualifications**
- 2 years of VIP hosting experience preferred, including but not limited to Sports VIP
- Hosting experience in land-based casino marketing environment
- Excellent knowledge of sports betting required
- Sales driven, computer literate with an emphasis on Excel, excellent communication skills and telephone etiquette
- Detail oriented with effective time management skills and the ability to produce results while working under pressure
- The ability to work independently, offer top tier customer service and identify customer trigger points
- Analytically curious with the ability to think outside the box to resolve issues quickly and effectively
- Expert in back-end systems such as BetScroller, Trading Dashboard, P_Reports, CSM, GeoComply, BackOffice, Power BI

**Licensing Requirements**

As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.

**About Our Culture**

Building BetMGM from the ground up takes effort, energy, and teamwork, but that’s what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars:

- Believe in Your Game - Take your shot There’s a freedom to explore ideas usually only start-ups are lucky enough to experience.
- Backed by the Best - With our expertise — merged with that of our world-class investors — we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.
- Do What’s Right - We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.
- Hustle Hard - Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.

**What We Offer**

As a valued employee, we’re committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more

**Gaming Co

  • Compliance Manager

    2 weeks ago

    New York, United States Fanatics Full time

    Job DescriptionEssential Duties & Responsibilities: Supports the strategic direction of the VIP Program acting as liaison between the Regulatory Affairs and VIP Departments as well as other adjacent business-lines. Serves as a subject-matter expert on and ensures strict adherence to all applicable policies, procedures, laws, regulations, and industry best...

  • Account Manager, VIP

    3 weeks ago

    New York, United States RK Communications Full time

    RK Communications is an integrated communications agency connecting brands to consumers. With a team of strategists, media and celebrity experts, we are a holistic agency headquartered in New York. Our client work includes established and emerging brands alike include Hurley, bebe, SIEDRES, EM on Holiday, Mr. Larkin, Wolf Circus and Brixton.RK c- is...

  • Account Manager, VIP

    4 weeks ago

    New York, United States RK Communications Full time

    RK Communications is an integrated communications agency connecting brands to consumers. With a team of strategists, media and celebrity experts, we are a holistic agency headquartered in New York. Our client work includes established and emerging brands alike include Hurley, bebe, SIEDRES, EM on Holiday, Mr. Larkin, Wolf Circus and Brixton.RK c- is...

  • Account Manager, VIP

    4 weeks ago

    New York, United States RK Communications Full time

    RK Communications is an integrated communications agency connecting brands to consumers. With a team of strategists, media and celebrity experts, we are a holistic agency headquartered in New York. Our client work includes established and emerging brands alike include Hurley, bebe, SIEDRES, EM on Holiday, Mr. Larkin, Wolf Circus and Brixton.RK c- is...

  • Account Manager, VIP

    4 weeks ago

    New York, United States RK Communications Full time

    RK Communications is an integrated communications agency connecting brands to consumers. With a team of strategists, media and celebrity experts, we are a holistic agency headquartered in New York. Our client work includes established and emerging brands alike include Hurley, bebe, SIEDRES, EM on Holiday, Mr. Larkin, Wolf Circus and Brixton.RK c- is...

  • Account Manager, VIP

    3 weeks ago

    New York, New York, United States RK Communications Full time

    RK c- is currently seeking an Account Manager, VIP in its TriBeCa headquarters. The ideal candidate will have experience managing client relationships, driving VIP placements and strategy in a fashion PR agency or in-house PR team. This position will report into RK c-'s founder and head of strategy, and also mentor the company's dynamic team of PR assistants...

  • Associate Account Executive

    1 week ago

    New York, United States Playfly Sports Full time

    ASSOCIATE ACCOUNT EXECUTIVE, PLAYFLY ACCESS New York, NYHybrid THE RUNDOWN Playfly Sports is looking for a Associate Account Executive, Playfly Access to join our team in New York, NY. The Associate Account Executive will play a crucial role in Playfly’s client-direct sales efforts by generating leads, qualifying prospects and initiating the sales...

  • Account Manager, VIP

    3 weeks ago

    New York City, United States RK Communications Full time

    RK c- is currently seeking an Account Manager, VIP in its TriBeCa headquarters. The ideal candidate will have  experience managing client relationships, driving VIP placements and strategy in a fashion PR agency or in-house PR team. This position will report into RK c-'s founder and head of strategy, and also mentor the company's dynamic team of PR...

  • VIP Account Manager, Fashion

    5 days ago

    New York, United States RK Communications Full time

    RK Communications is currently seeking a VIP Account Manager, Fashion in its TriBeCa headquarters. The ideal candidate will have extensive experience driving VIP placements and executing strategy. This position will report into RK c-'s founder and head of strategy. RK Communications is an integrated communications agency representing brands inspired by the...

  • VIP Account Manager, Fashion

    2 weeks ago

    New York, United States RK Communications Full time

    RK Communications is currently seeking a VIP Account Manager, Fashion in its TriBeCa headquarters. The ideal candidate will have extensive experience driving VIP placements and executing strategy. This position will report into RK c-'s founder and head of strategy.RK Communications is an integrated communications agency representing brands inspired by the...

  • Vip Project Manager

    2 weeks ago

    New York, United States FanDuel Full time

    **ABOUT FANDUEL** FanDuel Group ("FanDuel") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit...

  • Vip Corporate Receptionist

    3 weeks ago

    New York, United States Flik Hospitality Group Full time

    Flik Hospitality Group **Salary**:$26 - $28 / Hour **Other Forms of Compensation**: **What makes FLIK click** - What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our...

  • vip corporate receptionist

    1 week ago

    New York, New York, United States Compass Group Full time

    Welcome to Flik Hospitality Group!Salary: $26 - $28 / HourOther Forms of Compensation: Discover the FLIK DifferenceAt FLIK, our success lies in our team. It's the choices, actions, and mindsets of our associates that build strong relationships with our clients every day. We have a keen eye for talent and a commitment to nurturing it. It all begins with...

  • Marketing, VIP

    4 weeks ago

    New York, United States rag & bone Full time

    Summer 2024 Internship - Marketing: VIP & Influencer About rag & bone From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from...

  • Account Executive, Playfly Access

    1 week ago

    New York, United States Playfly Sports Full time

    ACCOUNT EXECUTIVE, PLAYFLY ACCESS New York, NYHybrid THE RUNDOWN Playfly Sports is looking for an Account Executive, Playfly Access to join our team in New York, NY. Account Executive, Playfly Access will focus on client-direct sales efforts to secure multi-year sponsorships and work collaboratively across the Playfly Sports portfolio, including Home Team...

  • Account Executive, Playfly Access

    2 weeks ago

    New York, United States Playfly Sports Full time

    **ACCOUNT EXECUTIVE, PLAYFLY ACCESS** New York, NY Hybrid **THE RUNDOWN** Playfly Sports is looking for an Account Executive, Playfly Access to join our team in New York, NY. Account Executive, Playfly Access will focus on client-direct sales efforts to secure multi-year sponsorships and work collaboratively across the Playfly Sports portfolio,...

  • AmeriCorps Coach with Up2Us Sports

    3 weeks ago

    New York, United States Up2Us Sports Full time

    Job DescriptionJob DescriptionSalary: Presently, NYC youth receive less than the recommended 60 minutes of physical activity per day. Through the Up2Us Coaches term of service, we look to change that by providing opportunities for all youth to successfully be engaged and participate in physical activity during the school day. This includes establishing a...

  • AmeriCorps Coach with Up2Us Sports

    5 days ago

    New York, United States Up2Us Sports Full time

    Job DescriptionJob DescriptionSalary: Presently, NYC youth receive less than the recommended 60 minutes of physical activity per day. Through the Up2Us Coaches term of service, we look to change that by providing opportunities for all youth to successfully be engaged and participate in physical activity during the school day. This includes establishing a...

  • Accountant, Sec Reporting and Technical Accounting

    1 week ago

    New York, United States Amer Sports Full time

    Overview: Amer Sports is a dynamic, global sports company offering passionate achievement-oriented professionals the chance to succeed and flourish in an international environment. Our globally recognized brands include Salomon, Wilson, Atomic, and Arc’teryx. We are a company where ambitious, competent and motivated people can make their mark. All our team...

  • Senior Staff Accountant

    2 months ago

    New York, United States Bally Sports Full time

    Job Description Our roster has an opening with your name on it! Bally Sports mission is to build a transformative, participatory sports platform, anchored by the most exclusive and relevant live professional games, that provides fans a year-round opportunity to engage with content and communities they are most passionate about. The Position: We are seeking a...