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Shelter Attendant

3 months ago


Sacramento, United States SHELTER, Inc. Full time

**ORGANIZATION**:SHELTER, Inc. is an independent, community-based non-profit organization created in 1986 to lead the effort to eliminate homelessness. We operate in Contra Costa, Solano and Sacramento Counties.

**MISSION**:To prevent and end homelessness among low-income, homeless, and disadvantaged families and individuals by providing housing services, support and resources that lead to self-sufficiency.

**JOB TITLE**: Shelter Attendant

**WORK LOCATION**: Fairfield, Sacramento, Martinez

**STATUS**: Non-exempt/Full-Time

**TEAM**: Shelter Services

**REPORTS TO**: Shelter Supervisor

**SUPERVISES**: None

**PURPOSE of ROLE**: This position is responsible for day-to-day participant and facility needs during shift, including responsibility for participant meals, supplies/inventory, facility safety/repairs, cleanliness of the site, interacting with visitors/volunteers. Year-round, 24/7 operations requiring willingness to work schedules including evenings, weekends, and holidays.

**RESPONSIBILITIES**:
**FACILITIES & SECURITY**:

- Monitor facility, making rounds every 30-60 minutes, assuring a clean, safe and healthy facility environment.
- Identify and address hazardous and potentially hazardous items and situations. Respond in emergencies and emergency preparation drills to prioritize human life but also safeguard property to extent possible.
- Identify, document, and communicate the need for prompt correction of facility maintenance and repair issues. Keep supervisor updated on the status of identified and ongoing facility issues.
- Maintain a daily sign-in/out sheet of shelter participants.
- Clean the facility including, sweeping walkways, sweeping and mopping floors, wiping counters and all surfaces, tables, doing house laundry (washing, drying and folding), emptying trash bins, etc. Assist participants with cleaning activities as needed.
- Keep the refrigerator, freezer and pantry clean and well organized. Discard food that is past its expiration date.
- Inventory supplies and furnishings regularly, noting items needed on the designated assigned board for supplies.
- May act as primary point of contact for donations, accepting only items that meet shelter needs and agency policy. Sort and store all donations in a timely manner. Complete Donation slip in triplicate, and turn in to Program Specialist for filing.

**GUEST VOLUNTEER AND PROGRAM SUPPORT**:

- Provide on-site coverage for 24/7 shelter operations.
- Maintain confidentiality (Personal Protected Information) of participants at all times; maintain safe and welcoming environment.
- Observe and report behavior that violate guidelines or create an unhealthy environment in daily log; complete incident reports and contact supervisor as needed and or appropriate.
- Handle disputes between participants in a positive professional and respectful manner and diffuse potential stressful/hostile situations prior to occurrence whenever possible.
- Respond in emergencies and emergency preparation drills to ensure guest/volunteer safety and well-being; may work with Shelter Supervisor to coordinate emergency preparedness procedures, training and emergency drills.
- Respond to phone calls made to shelter facility and communicate any follow up as needed.
- Prepare, receive and distribute participant mail and notices.
- Arrange for volunteers to prepare dinner each evening or when applicable.
- Assist with serving and meal preparation as needed, including assisting volunteer groups that prepare meals. Must follow all food handler requirements when doing so.
- Serve as main contact with guests and volunteers, orient volunteers to the facility, conduct tours and assist volunteers as needed or when assigned by Shelter Management or Leadership.
- Provide resource items (i.e. toiletries, diapers, laundry soap, donations, etc.) as requested by shelter participants, noting items on log and taking responsibility to obtain and/or notify supervisor of needed items.

**ADMINISTRATIVE**:

- Administrative tasks as assigned, such as updating rosters, photocopying, data entry and creating Word and Excel documents.
- Maintaining a clean and orderly environment of the Shelter Attendant office at all times.
- Assure that all equipment required of the position (walkie-talkies, cell phones etc.) are always charged and ready for use.
- Other duties as assigned.

**EXPECTED PROFICIENCIES**:

- High level of professionalism that includes integrity and strong ethical values to show capacity to maintain highest standards of confidentiality with all records, including organizational and individual information.
- Effective written and verbal communication skills.
- Exercises good judgment to handle challenging situations.
- Adaptability/flexibility.
- Quality control of facility environment.
- Collaboration with clients and volunteers
- Timeliness on completion of tasks.
- Crisis intervention and conflict resolution skills.
- Patience/tolerance and tact/diplomacy.
- Attention to detai