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Revenue Cycle Educator

3 months ago

Phoenix, United States Banner Health Full time

**Primary City/State**:
Phoenix, Arizona

**Department Name**:
Rev Cycle Acute Ptnt Accs Svcs

**Work Shift**:
Day

**Job Category**:
Revenue Cycle

**Travel within AZ Region Required.**

**Schedule Typically** **Monday - Friday 8am - 5pm **(Potentially nights and weekends depending on customer needs. Rep would be notified in advance to make arrangements.)

**Must have PAS/PFS experience, medical terminology, collections and customer skills.**

**Training and or teaching experience are a plus**

The Revenue Cycle Educator is responsible for new hire training, creating access to payer websites, rounding, auditing, developing action plans, attending committee meetings, password resets, presenting at meetings, new program implementation, education updates, IT request, developmental trainings for current staff, collaborating with other non-revenue cycle departments and career development.

This position is responsible for the delivery of education curriculum for management and daily operation of designated Revenue Cycle areas within established structured processes. Educators will need to provide education and training services to their assigned Revenue Cycle departments. Additionally, education can be delivered to external members including physicians, and vendors. Educators will guide departments in various system-wide process improvements.

CORE FUNCTIONS
1. Independently manage the education and training delivery for respective department(s).

2. Maintain responsibility for assigned Revenue Cycle education and training departments.

3. Deliver both individual and group-based education and training.

4. Assist in designing and developing educational and training material for internal and external entities.

5. Maintain inventory of education and training materials for respective department(s).

6. Gather feedback from departments during education and training delivery on challenges and recommendations.

7. Demonstrate effective communication and teaching skills.

8. Works independently under general supervision. Reports to a manager or director. Uses analytical and creative thinking skills, and influencing abilities. Training responsibilities include, but are not limited to, all Revenue Cycle staff and staff assigned to related work teams. Customers include Patient Access Services and Patient Financial Sservices management and staff, other ancillary departments or Health Information Management Services staff.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge is required.

Certification for CHAA or CRCR required within one year of hire.

Must possess a current knowledge of business and/or healthcare as normally obtained through three or more years of work experience in in patient access, patient financial services, billing, coding, or a combination of revenue cycle experience.

Must have effective human relations and interpersonal skills with ability to resolve conflicts. Must be able to deliver educational and training content in an effective manner at an individual and group level. Must have demonstrated leadership and training skills and be proficient in the use of common office and presentation software. Medical terminology and an understanding of the laws associated with confidentiality, credit and collections are required. Must be able to function as part of a team, using effective interpersonal and instructional skills and function with mínimal supervision and prioritize multiple projects. Must possess excellent written, verbal, and customer service skills, and have the ability to conduct educational needs analysis and to teach effectively to a wide range of comprehension levels.

PREFERRED QUALIFICATIONS

Prefer a bachelor's degree in business administration. Previous training/teaching experience and customer service education experience preferred.

Additional related education and/or experience preferred.

EOE/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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