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Bilingual Medical Receptionist

3 months ago

Richmond, United States CrossOver Healthcare Ministry Full time

**Bilingual Medical Receptionist**

**About CrossOver Healthcare Ministry**:
CrossOver Healthcare Ministry provides compassionate, high-quality healthcare to the uninsured and medically underserved in our local community through the operation of two healthcare clinics: one in the City of Richmond and one in Henrico County. CrossOver is a 501(c)(3) non-profit organization that offers comprehensive healthcare services to its patients, including primary care, specialty care, dental, vision, behavioral health, HIV/AIDS care, OB/GYN, medications and medications management, and social work case management.

**Position Summary**:
The Bilingual Medical Receptionist (Bilingual Patient Advocate) ensures the seamless delivery of quality and compassionate healthcare services. This position requires a strong commitment to administrative excellence, effective communication, and a genuine passion for assisting patients. Key responsibilities encompass various facets of administrative support, ranging from front office duties to facilitating essential services such as imaging, labs, and specialty care referrals.

**Position/Title**: Bilingual Medical Receptionist (Bilingual Patient Advocate)

**Supervisor**: Front Desk Supervisor-Richmond

**Status**: Full Time, 40 hours, non-exempt

**Salary**: $18 per hour

**Hours**: Monday to Friday, 8:15 am to 5:00 pm; some evenings and weekends may be required

**Location**: Richmond Clinic, 108 Cowardin Ave., Richmond, VA 23224. Some work at our Westend clinic location (Henrico Clinic, 8600 Quioccasin Rd. Richmond, VA 23229) may be required.

**Benefits**: Health, Vision, Dental, Life, Disability, Vacation, and 401K

**Key Responsibilities**:

- Patient eligibility screening
- Appointment scheduling
- All scheduling of imaging referrals
- Answering phones re medications, referrals, and appointments
- Assist with medical records requests and faxing
- Medical interpretation
- Medical scribing
- Data entry
- Secures the appropriate patient and insurance information
- Validate insurance information & and eligibility
- Assist with eClinical issues
- Assist the Front Desk Supervisor in training front desk volunteers, interns, and staff on electronic health records and front office policies and procedures
- Assist volunteers on the clinic floor (providers/nursing support/scribes/interpreters) with questions regarding CrossOver policies
- Cross-trained in Operation Center processes.

**Key Qualifications**:

- Bilingual Spanish/English
- Familiarity with medical environment/diseases
- Efficient organization
- Clear communication
- Comfortable using and entering data into the computer
- Able to multitask and problem-solve
- Bachelor’s Degree preferred
- Ability to work and communicate with a diverse population
- Decision-making skills for unpredictable patient scenarios
- Capacity to multi-task
- Proficient in computer software programs: Excel, Word, etc.
- Ability to model CrossOver core values of Compassion, Integrity and Servant Leadership.

COVID-19 vaccination required unless there is a medical or religious exemption.

Pay: $18.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday

**Education**:

- High school or equivalent (required)

**Experience**:

- Customer Service: 1 year (required)
- Computer Skills: 1 year (required)

**Language**:

- Spanish (required)

Work Location: In person