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Operations Director
4 months ago
**Our Culture: Why work with us?**
Joining Outer Cape Health Services isn't just about taking on a new role; it's about embracing a mission that goes beyond the day-to-day. Here, you become part of a dedicated team committed to safeguarding and nurturing invaluable community health resources. Our ethos is built on creating a vibrant and inclusive workplace where every team member is valued and recognized for their unique contributions.
**Who We Are**:
**Our mission is to provide a full range of primary health care and supportive social services that promote the health and well-being of all who live in or visit the ten outermost towns of Cape Cod.**
OCHS now cares for more than 18,000 patients annually, and no one is denied access to services due to an inability to pay. Founded in 1987 through the merger of Health Associates of Provincetown (established in 1972) and the AIM Medical Center in Wellfleet (established in 1966), Outer Cape Health has a long history of successful growth and expansion in pursuit of this mission. As a Patient-Centered Medical Home, OCHS holds itself to the highest standards. Ensuring patients have access to care when they need it and request it, and validating that staff are working at the top of their licensures, are foundations of this model.
**Our Core Competencies**:
At Outer Cape Health Services, our core competencies are the foundation upon which our organization is built, guiding us in our mission to deliver exceptional health services to our communities. Our focus on fostering teamwork ensures that we operate as a cohesive unit, valuing each member's contribution and working synergistically towards common goals. Integrity and honesty stand at the heart of everything we do, creating a culture of trust and respect among our team and the communities we serve. Embracing technology, we continually seek innovative solutions to enhance our services and operations. Finally, being patient-centered, we prioritize the needs and well-being of those we serve, striving to exceed expectations and make a meaningful difference in their lives.
**A day in the life of this role**:
Under the general direction of the Chief Operating Officer (COO), the Operations Director organizes, directs and evaluates the delivery of high quality, accessible patient care services. The Operations Director directly supervises the Manager of Patient Access and the Site Practice Managers and works closely with other key operations and clinical leaders such as (but not limited to) the Manager of Patient Access, Director of Nursing, site Medical Directors, and other members of the management team to establish standards of service, manage day to day operations, monitor compliance with regulations and requirements, and participate in continuous improvement efforts in the health center(s) and assigned specialty services.
**Summary of duties**:
- Oversee the overall workflow and operations at each clinical site and within the Patient Access Center, Referrals Department and Medical Records Department, ensuring regulations and contractual requirements are met, protocols are followed, and the sites represent a clean, safe, healthy and friendly environment. Ensure clinical staff have supplies, functional equipment and a clean/safe physical space to do their job.
- Directly supervise all Site Practice Managers and the Manager of Patient Access. Ensures effective daily operations at all sites and specialty services, the Patient Access Center and Referrals and Medical Records Departments. Supervision includes hiring, orienting and training Practice Managers, identifying employee goals that are aligned with organization goals, ensuring team members have the tools and information they need to perform their job duties, and evaluating performance and addressing any performance concerns.
- Thinks strategically and proactively on how to better leverage resources to optimize productivity, efficiency, patient experience, health outcomes, and cost containment. Fosters a team culture that embraces collaboration and continuous improvement.
- Is a champion for patient experience, collecting and analyzing patient experience data, and serves as a strong advocate for patient rights. Takes a lead role in receiving, processing and responding to patient complaints with the guidance and collaboration of the Director of Compliance and the COO. Collaborates with Clinical leadership, as needed.
- Helps to inform goals, objectives and performance standards for assigned departments. Monitors and evaluates Operations performance, surfaces areas of concern and opportunity to the COO, collaborates on improvement or corrective action plans and once defined leads these initiatives at the sites and/or within the appropriate Department. Duties include running and reviewing reports, managing data collection, and analyzing trends.
- Is a champion for patient experience, collecting and analyzing patient experience data, and serves as a strong advocate fo
