Lead Patient Service Representative

1 day ago


Harwich, Massachusetts, United States Outer Cape Health Services Full time
Job Summary

The Lead Patient Service Representative is a key member of our front office team, responsible for ensuring the smooth daily operations of our health center. This role requires strong leadership skills, attention to detail, and excellent communication skills.

Key Responsibilities
  • Patient Confidentiality and HIPAA Compliance
    • Ensure that all staff members maintain patient confidentiality and adhere to HIPAA guidelines.
  • Front Desk Operations
    • Oversee patient reception, registration, and appointment scheduling.
    • Develop and distribute weekly work assignments and schedules for PSR staff.
  • Staff Development and Training
    • Collaborate with PSR staff to develop their customer service skills and provide training as needed.
  • Insurance and Billing
    • Verify patient insurance eligibility and ensure accurate billing.
    • Work with charge entry staff to resolve any billing issues.
  • Medical Records and Chart Availability
    • Ensure that medical records are available 24 hours in advance of patient appointments.
  • Patient Communication and Conflict Resolution
    • Communicate with patients to resolve any issues or concerns.
    • Complete Event Reports and follow up with the Health Center Director as needed.
  • Quality Improvement and Compliance
    • Participate in quality improvement audits and ensure compliance with quality improvement standards.
  • Work Environment and Safety
    • Regularly monitor the work area and environment for safety hazards.
    • Identify and rectify any unsafe working conditions or hazards.
Requirements
  • High School degree or equivalent.
  • 3 or more years of experience in an administrative support role.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.


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