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Pool Attendant
3 months ago
***:
Here at Nemacolin, our associates know to “Expect the Unexpected” - You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.
As a food runner, you will be responsible for creating a welcoming, clean & fun environment that creates excitement for our guests visiting the pool. In this position, you will also be responsible for creating “Real Life Magic” for our guests. You will provide extraordinary guest service - going above and beyond in all situations. The food runner plays an important role, anticipating guest needs.
The rate of pay listed on this role is a combination of our base rate plus tips/gratuities. Like many roles in Food and Beverage across the country, actual hourly rate depends on business volume.
**ESSENTIAL FUNCTIONS**:
(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)
- Strong preparation skills - including but not limited to stocking items needed for service, such as towels, the sunscreen stations & setting up & maintenance of the hydration stations.
- Performs deck set-up & tear down procedures.
- Makes a positive contribution to the work environment through presentation of positive attitude, demonstration of cooperation and teamwork, and constructive approach to daily events.
- Reports any potential safety hazards to management immediately.
- Perform all tasks assigned by the manager (side-work, cleaning etc.), including other duties outside of daily-weekly checklist duties.
- Maintain detailed knowledge of menu items & allergens.
- Excellent communication skills and relationship building with the serving staff & the guests.
- Ability to prioritize multiple tasks & maintain collective & genuine in high volume situations.
- Adheres to SOPs, including but not limited to phone etiquette, personal appearance, timing & attendance, guest interactions.
- Responsible for general & accurate resort knowledge & the surrounding area.
- Obtain & maintain a RAMP certification through the state of PA.
- Responsible for the trash receptacles throughout the pool deck & guest areas, removing debris from the pool deck & outlying areas, keeping the deck, including the chaise loungers & cabanas neat & free of debris.
- Assists with presenting the Surprise & Delights (S&D) to the guests in a timely manner, according to the service standard.
- Visibly available on the deck for any guest requests & the ability to assist the host when needed with an overflow of guests arriving at the pool.
- Assist with food delivery to the guests dining at the table, cabanas or chaise loungers.
- Other job duties as assigned.
**KNOWLEDGE, SKILLS AND ABILITIES REQUIRED**:
- Friendly and outgoing personality.
- Ability to be in the sun & on your feet for at least 8 hours.
- Must be able to lift up to 25lbs.
- Must be able to speak the English language fluently.
- Must be able to handle high-volume, fast paced situations.
- Must be able to work a variety of shifts - including holidays, weekends, mornings, afternoons, evenings.
- Strong organizational skills.
- Ability to effectively perform multiple tasks.
- Ability to interface professionally with business contacts and customers.
- Strong understanding of hospitality industry helpful.
These skills and abilities are typically acquired through the completion of a high school diploma or equivalent, as well as through a minimum of 2 years of experience in a guest service role.
This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be required by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.
**WHY WORK FOR NEMACOLIN?**
Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.
As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unp
