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Claims Specialist, Homeowner Liability

4 months ago

Houston, United States Swyfft Full time

At Swyfft, we're reshaping the way home insurance and commercial package products are priced and bound. We've created an insurance experience that's smart, instant, and designed to deliver unparalleled customer service.

Our focus on lightning-fast quotes and seamless claims servicing is powered by cutting-edge technology and an Agent and Customer-centric approach that sets us apart in the industry.

Joining Swyfft means becoming part of a dynamic team of forward-thinkers who thrive on moving fast and delivering exceptional products. We pride ourselves on fostering an environment where creativity and positive energy thrive.

As we continue to grow and expand, we're on the lookout for experienced professionals like you to join us in transforming the insurance landscape. If you're passionate about leveraging technology to provide the best customer service experience and are ready to be a part of our journey, we welcome you to explore opportunities at Swyfft

**About the Position**:
As a Claims Specialist, Homeowner Liability, you will provide a fast and friendly claims experience as a desk adjuster to Swyfft’s policyholders and agents involving, homeowner liability claims. You’ll be responsible for managing and resolving non-litigated and litigated claims with the assistance of defense counsel. This is a fast-paced position that requires someone who is self-motivated and can operate independently to meet deadlines.

In this position, you will be responsible for handling claims files for dog bites, slip and falls, trip and falls, damage to other party’s property, and other homeowner liability claims.
- **This position is a 100% remote U.S. based opportunity that can be based in one of the following states only: AL, AZ, CT, DE, FL, GA, KY, LA, MA, MO, NC, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.**

**Some travel for day-to-day work, team meetings, and training will be required.**

**Key Responsibilities: (What you'll be asked to do)**
- Investigate, analyze, and determine the extent of liability concerning third-party homeowner claims.
- Ensure that all assigned claims are resolved timely, reserved accurately, and handled according to company guidelines.
- Review incoming lawsuits for proper handling and work with counsel to develop an appropriate litigation strategy to include coverage liability and damages.
- Correspond and communicate with policyholders, agents, experts, and service providers to gather details and provide updates.
- Evaluate coverage and damages owed under the policy to determine payment or prepare disclaimers as needed.
- You come to us with a proven track record of handling homeowner liability claims.
- You have a solid track record and understanding of third-party liability claims.
- Previous exposure to adjusting matters in litigation is preferred. When necessary, you will partner with counsel to establish litigation strategy, ensure proper experts are retained, and assist with reducing risk exposure.
- Both internal (your peers) and external clients commend your excellent verbal and written communication skills and the timeliness of your follow-up.
- You're detail-oriented, organized, and can multi-task like nothing anyone has ever seen before.
- You're a get the job done, self-starter that thrives in a fast-paced, team-oriented environment.

**Some Requirements**:

- You are currently licensed or eligible for licensing as an adjuster in the states of: AL, CA, FL, LA, IL, MA, NJ, NY,TX (we provide assistance with your licensing fees).
- 7+ years experience as a desk adjuster in the homeowner liability field, including at least 3+ years of general liability experience.
- Bi-lingual (English/Spanish) a plus.

**Education**:

- Bachelor’s degree preferred.
- High School Diploma or its equivalent (GED) is required.

**Computer Skills**:

- Experience using independent litigation management platforms.
- Ability to communicate effectively using programs such as Slack & MSTeams. You are comfortable sharing screens and video chatting.

**Other**:

- Reliable high-speed internet connectivity required.
- Designated quiet work from home space.

**We Have a Great Benefits Package**
- 20 days of PTO annually
- Medical, Dental, Vision
- Short
- and Long-Term Disability (Company Paid)
- Life & AD&D (Company Paid)
- Healthcare, Dependent Care and Transit FSA
- 401K with a generous matching contribution and no vesting schedule

It is the policy of Swyfft to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.