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Customer Service Specialist
3 months ago
**Who we are**:
SEM is a leading locally owned and operated waste hauler in Delaware. We offer a full range of residential, commercial, and industrial waste hauling services. Along with other custom services. With over 100 employees servicing New Castle County and the surrounding area. We pride ourselves on clean, reliable, friendly service with a focus on customer satisfaction.
**Position Summary**:
We are looking for a Customer Service Specialist. Entry level experience 0-1 year. The Customer Service Specialists are responsible for handling all inbound customer calls. They will also be assigned daily, weekly, and monthly tasks. These tasks include but are not limited to data entry, google address verification, filing and other processing functions.
**Essential Functions**:
- Answering and proper routing of inbound customer calls.
- Updating and verifying customer accounts.
- Resolve customer issues.
- Data entry
- New customer quoting and obtaining accurate information.
- Maintains a clean, safe work area in compliance with OSHA Standards, and performs all work in accordance with established safety procedures.
- Bilingual preferred
- Regular and predicable attendance required.
- Other duties as assigned.
**Commitment to Safety**
- Adhere to all SEM health, safety, and environmental policies.
- Act in a safe and positive manner always, ensure that those around you do not put themselves or others at risk. Your personal safety is your responsibility.
- Complete an accident/Incident report for any safety and/or health infractions that occur or are witnessed.
**EEO Statement**:
SEM LLC is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
