Customer Service Specialist
2 weeks ago
Leverage your exceptional interpersonal skills in a rewarding environment. If you excel at making clients feel valued and assured that their requirements are being addressed, then Hiring Winners could be the ideal place for your next professional journey. We seek more than just a Customer Service Specialist; we are in search of a maestro in customer engagement—someone who can seamlessly transition from welcoming clients to coordinating appointments and serving as a vital link between our clientele and our technical team.
Compensation: Up to $60,000 annually
Key Responsibilities
- First impressions matter—greet customers in the service department with promptness and courtesy.
- Actively listen to each client and effectively communicate repair requirements to technicians.
- Promote recommended and additional services using a respectful and integrity-driven approach.
- Provide precise estimates for repair and maintenance expenses.
- Adhere to company policies regarding vehicle care and operational standards.
- Maintain communication with customers throughout the repair process.
- Market and manage extended warranty options.
- Evaluate repair quality and confirm that all tasks are completed satisfactorily.
- Inform customers when their vehicles are ready for collection.
- Discuss and clarify repairs and related costs with clients.
- Address minor customer inquiries and concerns effectively.
- Keep the Service Manager updated on any issues or potential challenges.
- Ensure Customer Satisfaction Index (CSI) scores meet company benchmarks.
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