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Car Wash General Manager

4 months ago

Richmond, United States The RipTide Car Wash Full time

**Car Wash General Manager Job Summary**:
RipTide Car Wash is seeking a Car Wash General Manager to oversee the day-to-day operations of a location in Richmond, VA. We are a rapidly expanding family-owned and operated company with several car washes located throughout the Southeast, and we are looking for a highly self-motivated and experienced leader to manage this new location.
- Experience working with Unlimited Wash Club Memberships/Monthly Recurring Plans (i.e., selling these plans to customers, increasing the total number of net customers with an unlimited plan at one or more car washes, and troubleshooting issues related to unlimited plans).
- Familiarity with routine car wash maintenance protocols and troubleshooting issues related to car wash equipment and chemicals.
- Hiring and training employees, creating weekly schedules, and developing a strong sense of culture within the store.
- Handling various customer satisfaction-related scenarios.

This is an excellent opportunity to manage a future high-volume store with one of the most respected and prestigious car wash companies in the country. RipTide has grown considerably since its inception, and we expect our overall number of locations to increase exponentially in the coming years.

**Car Wash General Manager Job Schedule**:

- General Managers are expected to work approximately 45-50 on-site hours per week.
- General Managers are expected to work five days per week and be off two days per week.
- General Managers receive an hour-long lunch break each work day.
- You will be creating the schedule for your store, so you have a great deal of influence over which days and shifts you work. However, RipTide does expect their General Managers to work occasional Saturday and/or Sunday shifts.

**Car Wash General Manager Pay**:

- This is a salaried position. We typically target around $50,000 base as a starting salary for General Managers, but this number is negotiable. Base salary negotiations are contingent upon a variety of factors, including prior car wash industry experience, management experience, mechanical aptitude, and a wide variety of other variables.
- **In addition to base salary, our Site General Managers are eligible for monthly bonuses related to store performance**. There are several types of bonuses our General Managers may earn each month. There are also multiple tiers of monthly bonus payouts.
- **There is no limit or cap on the number of bonuses a Site General Manager can receive. Assuming a General Manager hits all their monthly bonuses, then they can earn an extra ~$31,000 annually**

**Car Wash General Manager Essential Duties and Responsibilities**:

- Maintaining daily operational standards.
- Preparing and maintaining quality control procedures.
- Measuring, maintaining, and requesting additional inventory and chemicals (as needed).
- Inspecting and maintaining car wash equipment.
- Creating weekly employee schedules.
- Training new employees and developing their skillsets.
- Fostering a strong sense of culture within the site anchored in accountability, communication, and ensuring customer satisfaction.
- Resolving all customer-related questions and concerns.
- Analyzing and reconciling store data, including sales/revenue information and labor costs.
- Accurately reporting site sales information to upper management.
- Providing the best customer service experience possible.
- All other duties as assigned by the district operations management team.

**Qualifications**:

- **Prior car wash management experience is required.**:

- Prior car wash industry experience is required.
- Strong customer service skills are essential.
- Must be highly adaptable and be able to think quickly on your feet.
- Mechanical aptitude is strongly preferred.
- The ability to be self-sufficient is strongly preferred.
- Must be able to lift/push/carry objects weighing more than 50 pounds.
- **Valid driver’s license and reliable form of transportation are both required.**

**Further Information**:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Pay: $50,000.00 - $65,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Free parking
- Opportunities for advancement
- Paid time off
- Retirement plan

Schedule:

- 10 hour shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Management: 2 years (required)
- Car wash: 3 years (required)
- Microsoft Office: 1 year (preferred)
- Customer service: 3 years (required)

Ability to Relocate:

- Richmond, VA 23223: Relocate before starting work (required)

Work Location: In person