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Donor Engagement Manager

4 months ago

Chicopee, United States The Food Bank of Western Massachusetts Full time

**Come work with a great team**

We are looking for a Donor Engagement Manager who is passionate about our mission and is eager to connect with people to support it

If you...
- easily build and maintain strong relationships;
- are a fearless public speaker with an ability to shift communication styles based on the audience;
- have experience with a donor relations and/or sales CRM;
- enjoy collaborating with an enthusiastic team to inspire community members to get involved with and support the work of the Food Bank
- .. this might be the job for you

In addition to a great work environment, we offer a retirement plan with employer match, 80% Food Bank paid health insurance, 14 days of paid vacation to start, 12 paid holidays, 10 paid sick days, and excellent dental coverage.

The starting pay for this position is $57,391/year with a higher starting salary based on preferences noted in the job description.

==-=-=-=-=-=-=-=
- The Donor Engagement Manager is responsible for creating and implementing effective donor pipeline relationships and strategies with new and existing major gift donors to meet the Food Banks’ fundraising goals to support our mission. This role also collaborates with the rest of the Philanthropy Division to engage community members and synchronize fundraising efforts.

Reports to: Director of Development

Supervises: No direct reports but may provide direct and indirect supervision to volunteers

**Essential Functions**
- Build and maintain strong relationships with existing and prospective donors through appropriate and regular communication and identify areas of mission interest and determine the best giving options based on donor capacity and interest (i.e. planned giving, gifts of stock, etc.).
- Provide tours of the facility, farm, mobile food banks, and brown bag sites to individual donors.
- Maintain accurate, detailed, and up-to-date donor records in Raiser’s Edge NXT to inform stewardship and targeted communication strategies.
- Create and implement a moves management system for current and prospective donors.
- Secure gifts at the $1,000-$4,999 level - an annual goal will be set based on organizational need.
- Acknowledge major donors through appropriate public and private recognition in a timely manner.
- Provide the Director of Development, the Development Committee, volunteers, and other staff with support for their solicitation activities including strategic counsel and help with donor communications.
- Stay abreast of evolving engagement and philanthropy trends to inform the Food Bank’s strategies and tactics.
- Build and maintain awareness of The Food Bank’s mission, activities, and impact; translate and communicate our work effectively to donors.
- Work with the Director of Development and the Development Operations Manager to cultivate and promote planned giving initiatives, strategically developing a robust pipeline of planned gifts and prospects to ensure the long-term sustainability and growth of our organization's donor base.

**Working Conditions**
- Hybrid work environment with onsite and remote work and travel to meet with donors
- Typically less than 2 nights/month and infrequent weekend work required with the opportunity to flex hours.

**Job qualifications/requirements**
- 2 years of experience in donor cultivation, solicitation, and/or other transferable relationship-building experience
- Demonstrated ability to take initiative and be a creative, experienced collaborator with keen judgment
- Ability to manage and partner with colleagues, Food Bank leadership, and fundraising volunteers
- Demonstrated understanding and/or use of moves management
- Experience in results-oriented prospect and donor engagement
- Excellent interpersonal, verbal, and written communication skills
- Strong organizational skills, ability to work independently, and to manage multiple projects
- Highly proficient in MS Office (Word, Excel, PowerPoint)
- Experience with donor relations and/or sales CRM or demonstrated ability to learn new software. The Food Bank currently uses Blackbaud/Raiser’s Edge NXT
- A driver’s license with access to a reliable vehicle for work-related local travel or routine access to reliable transportation for local travel

**Job preferences**
- 5 years of experience donor cultivation, solicitation, and/or other transferable relationship-building experience
- 2+ years’ experience with Raiser’s Edge NXT
- Experience working with donor relationships in Western Massachusetts
- Bilingual Spanish-English
- CFRE certification

mission #donors #stewardship #solicitation

In accordance with federal law and U.S. Department of Agriculture Nondiscrimination Policy, this institution is an equal opportunity provider and prohibited from discriminating on the basis of race, color, national origin, sex, religion, age, and disability, marital or familial status. To file a complaint of discrimination, write USDA, Director, Office of Civil Rights, Room 326-W, W