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Floor Manager

4 months ago

Boston, United States Franklin Cafe Full time

This is a salaried position. The Floor Manager is responsible for operational aspects of the floor and Front of House Staff.

This includes service professionalism and presence, cleanliness, training staff and keeping guests happy. Making sure all shifts
are covered.

The job also includes specific paperwork related duties including; organization of pre-payroll clarification worksheets, opening and closing checklists, reservation worksheets and certain other perfunctory paperwork related duties.

The job may also include the necessity to travel to other Company locations. The job may encompass working uncovered shifts company wide.
1.Assist Host on busy nights
2.Maintain Quality Service
3.Lead & Instruct floor staff
4.Keep proper flow in dining room
5.Train new & potential hires
6.Check daily completion of checklists
7.Side work
- Monitor quality & completion of all tasks and associated paperwork
8.Build regular customer base
9.Special Attention to VIP patrons
10. Handle reservations & Coordinate with Chef on Special Events & large parties
11. Handle Guest requests and unhappy guests
12. Train Staff [checklists, protocols and procedures]
13. Hiring & Scheduling [in coordination w/ GM]
14. Coordinate Regular Cleanings
15. Attend Wine Tasting's, New Wine Menu Meetings and all Manager meetings
16. Coordinate scheduling and attendance of all floor related employee meetings.
17. General maintenance upkeep [call contractors, coordinate with GM]
18. Paperwork
a. Opening & Closing Checklists up to date
b. Shift Transfer Sheets up to date
c. Pre Payroll/timecards accurate before payroll [once every two weeks]
d. Keep Emergency Numbers list up to date