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Call Center Service Consultant

3 months ago

Irving, United States Toyota Of Irving Full time

Are you energetic, engaging and hard-working? Are you interested in selling? Are you competitive and self-motivated? We're seeking driven individuals to join our fast-pacedt eam, as a BDC Call Center Representative for the Service Department.

**Benefits**
- Full-time employees are offered Medical, Vision & Dental
- 401K retirement and saving plans are offered to employees after working at the dealership for 6 months or more
- Paid Vacation time, selected holiday pay, sick pay

**Responsibilities**
- Adapt in computer database programs (Xtime, TIS, ADP, Spark, OnRamp, Premier, GSM, etc.)
- Keep log of complete appointment confirmations, no shows, and first time customers
- Track outbound appointments, open recalls, Toyota Care, any open campaigns and overdue services
- Verify with all websites, that customer is up to date on any services they may have
- 85 calls are to be completed by the end of the day (inbound and outbound)
- Call Rater must be at 90% or better
- Be able to follow scripts for phone usage with customers
- Verbal conversations on the phone must be understandable to customer. Must be able to go into detail to explain different situations to customers
- Sitting for long periods of time
- Be able to make frequent trips to service drive when needed for clarification on services for customer
- Able to stay calm under pressure
- Exceptional Communication Skills
- Saturday's you will assist the Service Advisors by greeting and checking out customers

**Qualifications**
- High School Diploma or GED
- Ability to work independently
- Call center experience is desired
- Experience with customer service
- Needs to be responsible and organized, and have good communication skills.
- Willingness to submit to a pre-employment drug screen and background check
- Valid Texas Driver's License
- Punctuality is required
- Ability to multitask and perform under pressure
- Ability to work Saturdays