Call Center Customer Service Representative

13 hours ago


Irving, United States HJG Staffing Full time

START SEPTEMBER 12, 2024

Call Center Customer Service

Come join our team in Irving, TX

Job Details:

Shifts available: Monday - Sunday

8am - 5pm, off one day (Tues, Wed or Thurs) and must work Saturday or Sunday

11am - 8pm, off one day (Tues, Wed or Thurs) and must work Saturday or Sunday

Temp to hire opportunities

Pay: $18.00/hour, paid weekly

Benefits offered after 60 days

PTO offered after 30 days

Call Center Customer Service

Claims Representative

Responsibilities

  • Process claims via inbound and outbound calls, email, and chat.
  • Assist customers, insurance agents and vendors with questions about claims.
  • Document claim file activities in an accurately in a timely manner.
  • Efficiently manage inbound and outbound tasks simultaneously.
  • Display active listening and superior customer service skills for internal and external clients.
  • Accurately follow scripts and guidelines assigned to client programs and campaigns.
  • Remain professional and respectful to all clients and customers.
  • Adhere to all company policies and procedures.
  • Perform other duties as assigned.

Qualifications

  • Must own a functional cell phone or tablet for Microsoft Authentication
  • Minimum of 1 year experience providing customer support including calls and email
  • Must possess excellent customer service, active listening, verbal, and written communication skills
  • Proficient computer and keyboarding skills, including Microsoft Word, Excel, and Outlook
  • Able to work in in fast-paced environment
  • Must be available to commit to hours of the position and maintain good attendance.


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