Hospital Services Coordinator I

2 weeks ago

Austin, United States Texas Organ Sharing Alliance Full time

Texas Organ Sharing Alliance (TOSA), founded in 1975, is one of 57 federally-designated Organ Procurement Organizations (OPOs) in the United States. TOSA is committed to a mission of saving lives through the power of organ donation by providing organ donation and recovery services to Central and South Texans wishing to donate, and to those waiting for a life-saving organ transplant. Recognized as a Top Workplace in San Antonio since 2014. TOSA has staff members in Austin, San Antonio, and McAllen.

**JOB SUMMARY**:The Hospital Services Coordinator (HSC) I serves as a liaison between Texas Organ Sharing Alliance (TOSA) and partner hospitals to develop a donation infrastructure, create donation awareness, marketing, visibility, and relationship building. The HSC I will ensure compliance of policies, regulations, and hospital agreements.

**WORK SCHEDULE**: This is a full-time exempt position. Normal office hours are 8 a.m. to 5 p.m., Monday through Friday. The employee may occasionally have to work evenings or weekends as needed.

**KEY FUNCTIONS AND DUTIES**:

- Perform hospital rounds to meet unit leads on donation cases.
- Variance documentation and follow-up as appropriate.
- Constructive follow-up on physician-related variances under direction or with assistance from preceptor/mentor.
- Lead donor debriefing and follow-up for continuous improvement.
- Data reporting to hospitals for continuous improvement.
- Study and implement process improvement opportunities by way of data collection and analysis.
- Conduct 1-hour organ, tissue and eye in-services, non-clinical related Best Practice lectures, and unit-specific in-services.
- Communicate regularly with hospital liaisons and leadership.
- Initiate access requests & maintain hospital access (badge/EMR) for TOSA employees.
- Assist with planning and implementation of donation awareness programs/events, including donor memorials.
- Assist performance improvement committees or hospital champions with hospital donation campaigns.
- Understand, maintain, and facilitate the implementation of assigned hospital agreements, profiles, and plans per TOSA policy and procedure.
- Attend and participate in all required departmental and organizational meetings.
- Participate in Human Centered Design and/or problem solving process improvement activities.
- Document interactions timely and accurately within the OPO’s database.

**REQUIREMENTS**:

- Minimum of 1 to 2 years prior relevant work experience;
- 4-year degree in marketing, nursing, life science, public relations, journalism, education or related fields preferred;
- Ability to perform operational planning and focused strategy development to achieve organizational objectives;
- Strong communication (written and verbal), interpersonal, and conflict resolution skills; must be able to function well under potentially stressful circumstances due to the nature of the interactions required;
- Working knowledge of or ability to learn basic computer skills and electronic medical records;
- Valid driver license and proof of insurability for auto insurance, as some travel is required on a moderate to frequent basis (by personal or company vehicle, and/or commercial aircraft);
- Physical requirements include ability to lift at least 50lbs.

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