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Field Training Coordinator

4 months ago

Annapolis, United States CVS Health Full time

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

FTC:
CVS Health is on a mission to transform healthcare. We are making it simpler to connect our patients, members, and customers to the services and solutions they need. At the heart of this strategy lies the critical role our CVS Health Enterprise Learning, Development and Performance teams play to train our company’s highest volume roles.

The Field Training Coordinator is a critical team member within the CVS Health Enterprise, Learning, Development and Performance - Center of Excellence (ELD&P) within the Human Resources department and reports to the Field Training Supervisor. Field Training Coordinators will manage colleagues through their LearnRx training program by coordinating activities with colleagues, managers, and coaches. FTC’s build and manage relationships with key stakeholders, leveraging data to continually evaluate the learner experience to measure training effectiveness and colleague performance.

Role Responsibilities:

- Conduct virtual & live classroom training for select programs as needed - NCO, PREP and ASHP
- Manages trainees through the LearnRx2.0 training program to ensure completion within the expected timeline
- Monitor, assess and manage the engagement and overall execution progress to identify opportunities and provide mitigation plans as necessary
- Monitor and conduct key assessments during the training process, reviews results with the PM, and provides mitigation plans when necessary
- Schedule new hires in the SDS as defined within the training program's structure
- Identifies eligible colleagues at SDS locations, assigns and facilitates the required training for them to become coaches
- Assess Skill Development Store coaching environments and escalates gaps to field leaders for mitigation
- Monitor dashboard daily to identify and address opportunities that may impact the experience or execution of the program
- Monitors curriculum progress, partners with store team/district leader (DL) when needed for root cause analysis to ensure colleague graduation from the LRx program
- Build and manage relationships with Field RX Management, Pharmacy Managers, peers and Field Training Supervisors.
- Establish regular communication touchpoints with field leaders to provide update on trainee progress and propose mitigation plans when necessary
- Leads monthly "State of the District" Meeting with RX DLs to provide training updates
- Travel within their market weekly to complete training activities, manage the quality of each SDS, and develop coaches when needed
- Escalates all training concerns weekly to DL for follow-up, partnering with FTS/HRBP when necessary

Required Skills & Minimum Qualifications:

- 1+ years’ experience in a customer service, training delivery or relevant work experience
- Nationally Certified Technician (CPhT via PTCB or ExCPT) or commits to becoming nationally certified within 6 months of hire
- Licensed/Registered Technician within the state of hire

Preferred Qualifications:

- Training Certificate or Licenses

**Pay Range**

The typical pay range for this role is:
$18.50 - $37.02

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well