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Medical Receptionist/scheduler-imaging

3 months ago

Clifton, United States Summit Health Management, LLC Full time

Job Title: PSR - Imaging Scheduler

Department: Imaging

Schedule: Monday 11:30-8pm & Tuesday through Friday 10:30-7pm

**Essential Job functions**
- Greets patients, customers and family in person and by phone in a courteous and timely manner.
- Ensures patient arrival according to schedule and updates patient arrival time when necessary.
- Proficient knowledge and understanding of insurance.
- Collection of patient co-pays and outstanding balances.
- Offers and assists patients with questionnaires dependent on procedure. (CT, Mammo, MRI, Dexa.)
- Compliance with all organization and department policies, procedures and standards.
- Works to resolve all customer issues regardless of the source of the problem by determining and mobilizing the resources required to address the concern.
- Schedules and reschedules all radiology exams as requested and in accordance to department protocol, advising patients of pre-exam prep, if needed
- Observes strict confidentiality in all phases of operations according to HIPAA guidelines.
- Maintains reception work area without food in the public's view. Maintains receptionist and patient waiting areas clear of unnecessary clutter and debris
- Stock reception area with needed supplies.
- Maintains a consistent level of productivity. Organizes tasks in an efficient manner.
- Completes proper documentation for film / CD dispensing.
- Communicates proactively with provider offices, technologists, and leadership

**General Job functions**:

- Demonstrates the ability to set goals, assign priorities, anticipate problems, and achieve results, schedules and uses time efficiently, accepts full responsibility for projects and duties assigned, completes assignments on time.
- Maintains a professional appearance and conduct in accordance with organization’s standards of conduct.
- Maintains a neat and professional work environment in accordance with departmental and/or organizational policies.
- Adheres to all Summit Medical Group polices and procedures, including, but not limited to Attendance & Tardiness (HR-102), Meal and Other Breaks Policy (HR-108), Standards of Conduct (HR-116), Working Hours and Overtime (HR-109)
- Attends and participates in all educational and training events, departmental meetings, employee forums, committees or meetings, as appropriate.
- Prints Medicare ABN, or other waivers, as necessary.
- Ability to be flexible with lunches and break periods.

**Physical Job Requirements**:

- Pushing and pulling, taking frequency and weight into consideration.
- Physical strength to lift heavy objects, carts, or items, taking frequency and weight into consideration.
- Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.
- Physical agility, which includes ability to maneuver body while in place.
- Dexterity of hands and fingers.
- Balance is maintained during climbing, bending and/or reaching.
- Endurance (e.g. continuous typing, prolonged standing/bending, walking).

**Environmental Risks**:

- Combative patients/visitors
- Allergens: dust, mold and/or pollen

**Education, Certification, Computer and Training Requirements**:

- High School Graduate or GED required. Diploma from a vocational or technical program preferred.
- 0-1 years experience required. 2-4 years experience preferred. One (1) year of previous Receptionist/Scheduling experience preferred.
- Ability to communicate in English, both orally and in writing.
- High level of verbal/written communication skills.
- Ability to communicate in English, both orally and in writing required.
- Ability to prioritize and comprehend instructions and projects.
- Ability to comprehend and carryout written and verbal instructions required.
- Ability to make complex and time pressured decisions with high degree of accuracy required.
- Strong multi - tasking, organizing & priority setting skills required.
- Strong customer service, interpersonal and organizational skills required.
- Good word processing skills required. Ability to type 25 words per minute preferred. Previous experience with Standard Office Technology in a Window based environment preferred.
- Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

**Benefits**:

- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Pet insurance
- Retirement plan
- Tuition reimbursement
- Vision insurance
- Wellness program

Healthcare setting:

- Clinic
- Outpatient

Schedule:

- 5x8
- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday

Work Location: In person