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Bi-Lingual Scheduler

5 months ago

Clifton, United States RadNet Full time
Job DescriptionJob Description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Bi-Lingual Scheduler, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

The Bi-Lingual Scheduler is responsible for scheduling, rescheduling and canceling exams for patients. This person performs pre-registration, faxes and scans documents, handles customer service-related requests, communicates preparations, handles call backs, and performs various other clerical tasks for individuals who speak English or a secondary language for which you have been identified as being fluent.

You Will:

  • Displays excellent communication skills and telephone etiquette.
  • Places outgoing calls to schedule patient exams when receiving scripts and electronic orders.
  • Answers incoming and places outgoing calls in a courteous and professional manner—identifies self and company.
  • Places calls to referring physicians for patients expressing difficulty with scheduling.
  • Maintains self-control when dealing with difficult patients and or situations.
  • Shows care and compassion for all callers.
  • Maintains good rapport with referring physicians, secretaries and clinical site staff.
  • Enters accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry.
  • Updates account information at the point of scheduling.
  • Properly schedules all procedures.

You Are:

  • Knowledge of medical insurance plans.
  • Ability to pre-register and schedule patients rapidly and accurately.
  • General knowledge of computers and Microsoft Office software.
  • Provides clear written and verbal communication in both languages.

To Ensure Success In This Role, You Must Have:

  • Proficiency in using a personal computer and Microsoft Office.
  • Effective organizational skills and attention to detail.
  • Demonstrate a high-level of integrity, confidentiality and business ethics
  • Must be able to type fluently in English while speaking with callers in either language.
  • Knowledge of medical terminology in both languages.