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Hotel Overnight Front Desk
4 months ago
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Agent. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all.
**Responsibilities**:
- Greet guests with a warm and friendly demeanor, ensuring a smooth check-in and check-out process
- Assist guests with inquiries, provide information about hotel amenities, services, and local attractions
- Handle guest requests promptly and efficiently, ensuring their needs are met during their stay
- Manage reservations and room assignments accurately in the hotel management system
- Process payments, handle cash transactions, and maintain accurate records
- Answer phone calls professionally and redirect them as necessary
- Assist with night audit duties as required, including reconciling accounts and preparing reports
- Maintain a clean and organized front desk area
**Requirements**:
- Previous experience in hospitality or customer service is preferred
- Excellent communication skills, both verbal and written
- Strong interpersonal skills with the ability to build rapport with guests
- Multilingual skills are a plus (please specify languages)
- Proficient in using phone systems and other office equipment
- Attention to detail and ability to handle multiple tasks simultaneously
- Ability to work independently as well as part of a team
- Flexibility to work various shifts, including evenings, weekends, and holidays
Note: This is a paid position. Internship positions must also be compensated according to labor laws.
Pay: $16.00 per hour
**Benefits**:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
Work setting:
- In-person
**Experience**:
- Hotel experience: 1 year (preferred)
Ability to Commute:
- Newington, CT 06111 (required)
Ability to Relocate:
- Newington, CT 06111: Relocate before starting work (required)
Work Location: In person
