Receptionist for Swim School

2 weeks ago

Newington, Connecticut, United States SafeSplash+SwimLabs Newington Full time
Job DescriptionCompany Overview
At SafeSplash+SwimLabs Newington, we are dedicated to teaching swimming as an essential life skill.
Our approach to swim lessons is rooted in passion, expertise, and personalized attention. Developed by a team of elite swimmers with over three decades of teaching experience, our curriculum ensures that students learn the most effective swimming techniques from the outset. We prioritize water safety while fostering confidence that extends beyond the pool.
Front Desk Responsibilities
Reports to: Assistant General Manager/Manager on Duty
Role Overview:
The Front Desk staff plays a crucial role in providing exceptional service to clients and visitors. Responsibilities include greeting and directing guests, ensuring appointments run smoothly, and maintaining the overall functionality of the office.
Key Responsibilities:
  • Greet clients and visitors warmly, both in person and over the phone; address inquiries or direct them appropriately.
  • Facilitate communication by managing incoming and outgoing correspondence, including mail and information dissemination.
  • Ensure a safe and tidy reception area, adhering to cleanliness standards and protocols.
  • Maintain accurate client records, process payments, and schedule classes and appointments efficiently.
  • Assist clients with retail products, demonstrating knowledge of available merchandise and managing sales.
  • Monitor inventory levels and restock supplies as needed, ensuring all workstations are equipped.
  • Organize and promote special events, keeping client communications updated and visible in public areas.
  • Adhere to employment standards and make necessary adjustments as requested by management.
  • Contribute to team objectives by achieving related results as needed.
  • Enhance job knowledge through participation in educational opportunities.
Additional Duties: Perform other assigned tasks as required.
Qualifications:
  • Friendly and professional demeanor; approachable and caring.
  • Strong customer service orientation; capable of managing customer concerns effectively.
  • Excellent communication skills, including verbal, written, and listening abilities.
  • Proficient in scheduling software and familiar with spreadsheet and word processing applications.
  • Exceptional multitasking skills; able to coordinate various schedules and maintain timely operations.
  • Reliable and adaptable; availability to work evenings and weekends as needed.
  • Preferred qualifications include:
    • Experience in swim instruction or competitive swimming, with knowledge of fundamental strokes and teaching methods.
    • CPR and First Aid certification.
Uniform Requirements: Front Desk staff must wear designated uniforms, which include a company-provided t-shirt and appropriate shorts. Additional uniforms must be purchased by the employee. Uniforms should be kept clean and professional at all times.
Work Hours: 3-30 hours per week
Compensation: Based on experience and skills
Benefits:
  • Competitive pay
  • Flexible scheduling
  • Work-life balance

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